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About the Role
Lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review, and in-life behavior. Ensure high standards for integrity, judgment, and documentation in all risk operations aspects.
Responsibilities
- Own the vision, strategy, and execution for Risk Operations.
- Build, lead, and develop a high-performing, globally distributed team.
- Own the location and resourcing strategy of the team, ensuring 24/7 coverage, quality customer experience, and cost efficiency.
- Create a repeatable and scalable operating rhythm, including clear OKRs.
- Take a data-driven approach to performance management.
- Balance risk, customer experience, and commercial impact, ensuring timely, high-quality decision-making and communications.
- Drive continuous improvement in procedures, playbooks, and control frameworks, aligned with Airwallex financial crime and fraud policies.
- Ensure continuous improvement in the quality and consistency of documentation.
- Lead AI transformation of the Risk Operations team.
Requirements
- Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business.
- Proven track record of scaling Risk Operations (at least 2 of Payments, Issuing, and Credit) across multiple geographies, and of building globally consistent performance.
- Background in Fraud Ops and ATO risk control.
- Strong commercial and analytical judgment; comfortable framing decisions in unit economics, scalability, and return on investment.
- Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority.
- Demonstrated delivery of automation/AI-led transformation in an operations setting.
- Evidence of big data/analytics (including SQL, DBX, and BI tooling).
- Experience in cross-border payments; multi-entity, multi-licence environments.
- Experience across Payments, Issuing, and Credit Risk.
- Comfort with a highly technical, API-first product.
- Exposure to IPO readiness / public-company control environments.
- Top-tier consulting or operator-investor background (structured thinking under ambiguity).
Skills
- AI transformation
- Data-driven approach
- Performance management
- Risk management
- Customer experience
- Commercial impact
- Decision making
- Communications
- Continuous improvement
- Procedure development
- Playbook creation
- Control frameworks
- Financial crime policies
- Fraud policies
- Documentation quality
- SQL
- DBX
- BI tooling
Location
- London
- Singapore
Work Type
- Global
- Full-time
Experience Level
- Senior leadership
- Head of Risk Operations
About the Company
- Airwallex is the only unified payments and financial platform for global businesses.
- Powered by proprietary infrastructure and software, Airwallex empowers over 250,000 businesses worldwide with integrated solutions for business accounts, payments, spend management, treasury, and embedded finance.
- Founded in Melbourne, Airwallex has a team of over 2,300 employees across 27 global offices.
- Valued at US$11 billion and backed by leading investors, Airwallex is building the future of global payments and financial platforms.
- We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership.
- We value strong role-related expertise, sharp thinking, and a mission-driven approach.
- We move fast with good judgment, dig deep with curiosity, and make decisions from first principles.
- We are humble and collaborative, turning ideas into products and getting things done end-to-end.
- We use AI to work smarter and solve problems faster.
- Join us to tackle complex, high-visibility problems and grow your career.
Equal Opportunity
- Airwallex is proud to be an equal opportunity employer.
- We value diversity and consider all individuals based on merit, qualifications, competence, and talent.
- We do not discriminate based on color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status.
- We accommodate disabilities or special needs upon request.