Beauty Advisor (Client Experience & Operations) - Stratford London Future Opportunities
Sephora · England, GB
2 months agoImpress employers and recruiters.
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About the Role
As a Beauty Advisor, you will be central to the SEPHORA customer experience, offering personalized advice, exceptional service, and a welcoming environment. You will play a key role in delivering the world-class experience SEPHORA is known for, whether assisting with product discovery, guiding skincare routines, or supporting daily store operations. This role is ideal for individuals who thrive in fast-paced retail environments, enjoy connecting with people, and want to contribute to a values-driven and inclusive workplace.
Responsibilities
- Educate customers on application techniques, routines, and product benefits to build confidence and enhance their experience.
- Stay up to date with beauty trends, new launches, and Sephora’s full product assortment, including exclusive brands.
- Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare, and fragrance.
- Drive sales by proactively connecting with customers, upselling, and promoting Sephora services and the loyalty program.
- Process transactions accurately and maintain a tidy, well-organized cash area.
- Receive, check, and organize deliveries, supporting stock counts and maintaining accurate inventory.
- Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
- Support visual merchandising updates and promotional displays.
- Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
- Assist with new store opening activities such as unboxing, organizing, and preparing stock (where applicable).
Requirements
- Experience in retail, customer service, or store operations (cash & stock).
- Strong passion for makeup, skincare, and fragrance; product knowledge and application technique experience is highly beneficial.
- Warm interpersonal skills and the ability to build meaningful client connections.
- Excellent organizational skills and high attention to detail.
- Ability to lift/carry boxes, stand for extended periods, and perform physical tasks.
- A proven track record of delivering exceptional service and personalized recommendations.
- A target-driven mindset with a desire to exceed expectations.
- Ability to multitask, prioritize, and thrive in a dynamic, fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required.
Skills
- Product knowledge
- Application technique
- Customer service
- Sales
- Visual merchandising
- Inventory management
- Team collaboration
- Communication
Location
- UK
Work Type
- Full-time
- Retail
Experience Level
- Entry-level
- Experienced
Salary/Compensations
- Competitive pay that grows with you
- Performance-based commission tied to collective store success
Benefits
- SEPHORA University training
- Allowances (shoes, lunch, etc.)
- Annual salary reviews
- Performance-based commission
- Generous employee discount
- Paid day off on your birthday
- Perks and wellbeing platform access
- Generous holiday allowance
- Option to buy extra holiday days
About the Company
- SEPHORA UK is a beauty retailer with a passion for self-expression, discovery, and belonging.
- Founded in France in 1969, SEPHORA is part of the LVMH family.
- The company offers nearly 500 brands and its own SEPHORA Collection.
- SEPHORA is redefining the future of prestige beauty and undergoing a bold expansion across the UK.
- The company values creativity, innovation, and inclusivity.
Equal Opportunity
- SEPHORA is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.