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About the Role

This role focuses on account management, client retention, and contract renewals within the Inside Sales team. You will help existing clients maximize their use of MRI solutions, support renewals, and identify opportunities for account growth. Training will be provided on solutions, client engagement, and commercial processes.

Responsibilities

• Build and maintain client relationships via phone, email, and social channels.
• Support and manage contract renewals, ensuring timely outcomes.
• Engage with clients to understand their needs and ensure ongoing value.
• Identify opportunities to optimize or expand agreements.
• Work towards retention and revenue targets.
• Keep client records updated in CRM and sales tools.
• Collaborate with Account Managers and internal teams.
• Participate in product and commercial training.
• Share insights to improve retention strategies.
• Represent MRI Software in client meetings and events as needed.

Requirements

• Recent graduate or equivalent experience interested in account management, client success, or renewals.
• Strong communication and interpersonal skills.
• Proactive and relationship-focused mindset.
• Ability to build trust and maintain long-term relationships.
• Comfortable working in a target-driven environment.
• Proficient in Microsoft Office.
• Curious and solutions-oriented approach.
• Willingness to learn CRM systems and engagement tools.
• Self-motivated, organised, and able to work independently and as part of a team.

Skills

• Account Management
• Client Retention
• Contract Renewals
• Client Relationship Management
• CRM Systems
• Microsoft Office

Location

• London

Work Type

• Hybrid
• 3 days working from home per week

Experience Level

• Entry Level

Education Level

• Recent Graduate

Benefits

• Office breakfasts
• Quarterly lunches
• Virtual social events
• Private Medical Insurance
• Health Cash Plan
• Competitive Personal Pension plan
• Parental Leave
• 25 days of annual leave
• Bank Holidays
• 15 hours of "Flex Time Off"
• Income Protection Plans
• Tuition Reimbursement Schemes
• Work from anywhere in the world for two weeks per year

About the Company

• MRI Software builds flexible, game-changing real estate software that powers thriving communities.
• Their people-first approach to PropTech defines a new industry standard for client experiences.
• They foster a connected community where employees feel they belong.
• Core value is to strive to amaze in solutions and culture.
• Encourages applications from candidates experiencing the confidence gap or imposter syndrome.

Equal Opportunity

• MRI is proud to be an inclusive employer.
• Welcomes and celebrates diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
• Believes that Belonging is a direct result of Diversity, Equity, and Inclusion.