Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We’re looking for a Head of Research to lead our research function at Capital One UK, reporting into our Head of Marketing. The Research team is critical to our mission to make credit simple and ensure human-insight is at the heart of every decision. This role will lead the research team into its next evolution, strengthening our research operations and prioritising high-impact research which naturally combines a range of methodologies (qualitative and quantitative) to deliver rigorous insight across the organisation. The role requires someone who understands market insight, continuous CX programmes and UX research, offering an opportunity to showcase holistic research leadership. Success will look like strong partnerships across all disciplines in the organisation, at multiple levels. This will also be reflected in research helping to shape our long-term business and product strategy, whilst also supporting customer centric delivery near-term. This is all underpinned by leading a practice which delivers quality insights, through well planned and managed research. Leading a research function in the financial sector comes with unique challenges. We’re a heavily regulated industry and we ensure we maintain the highest standards in how we plan, conduct and manage all our research work. It’s detailed, collaborative, customer-centred work.

Responsibilities

• Lead and grow a team of 9 researchers, focusing on talent development, driving impact through insights, and demonstrating the value of research within the company.
• Build deep cross-functional relationships across the business (marketing, analytics, design, product management, and engineering) to enable the research team in identifying, prioritising, planning, and delivering on research initiatives.
• Strike a balance between near-term needs of the business and identifying future-facing opportunities based on market and customer insights.
• Provide technical coaching on research best practice to your team, embedding a culture of continuous learning.
• Expand this approach across the business, helping democratise access to insights and scale the impact of research within the company.
• Actively monitor and analyse data and trends from internal sources, academic research, and industry published reports to discover and act on opportunities to drive our customer centricity agenda.
• Actively contribute and elevate the customer voice through our formal reporting and informal channels, raising the profile of our work.
• Improve research practice tooling and processes to create speed and efficiency, ultimately enabling your team to have impact.
• Manage relationships with our external research vendors, and partner with our internal Supplier Management team.
• Ensure high standards of regulatory compliance in all facets of research, and implement on-going programmes of work to ensure continuous improvement.

Requirements

• A research leader who is able to balance commercial and customer needs.
• Experience developing research talent and up-leveling research functions.
• Evidence of leading a collaborative research function that serves the needs of the broader business and helps integrate customer insights at the heart of decisions.
• Deep knowledge and experience in quant and qual research and a track record of delivery of mixed method studies, driving demonstrable impact.
• Fluency in triangulating data from multiple sources to create clear and compelling narratives that influence at a leadership level.
• Experience managing-managers, developing different research profiles and skill-sets, and leading across a range of experience-levels.
• Hands-on experience across a range of qualitative and quantitative research methods, and experienced in relationship management of external partners/vendors.
• Fluency/familiarity across CX insights, Market Research, Competitor Intelligence and UX Research disciplines.
• Experience in heavily regulated environments, ideally within Financial Services.
• Experience in large, matrixed organisations, where driving consensus across different functions is critical.
• Experience conducting internal workshops and programmes to promote the value of research.

Skills

• Qualitative research
• Quantitative research
• Mixed method studies
• CX insights
• Market Research
• Competitor Intelligence
• UX Research

Location

• Nottingham, Nottinghamshire, United Kingdom

Work Type

• Permanent
• Hybrid

Experience Level

• Head of Research
• Research leader
• Experience managing managers

Benefits

• Access to up to £5,000 in funding for external qualifications
• Competitive pension
• Performance-based bonus schemes
• 25 days of annual leave, increasing with tenure
• Option to buy 5 additional days of leave
• Private medical insurance
• Enhanced parental leave

About the Company

• Capital One UK's mission is to make credit simple.
• We constantly strive for a more human-centred business.
• We are a heavily regulated industry.
• We pride ourselves on hiring the best people, not the same people.
• Building diverse and inclusive teams is the right thing to do and the smart thing to do.
• We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
• We know it’s about what you do, not just what you say.
• That’s why we make our recruitment process fair and accessible.
• We offer benefits that attract people at all ages and stages.
• We value diversity, inclusion and belonging at our core.
• We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.
• We call this our Culture of Belonging, and it rests at the heart of our business.
• Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices.
• Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates.
• Capital One is committed to diversity in the workplace.

Equal Opportunity

• We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
• We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
• Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates.
• Capital One is committed to diversity in the workplace.