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About the Role

The Claims Transformation team is reshaping how customers notify us of an accident and manage their claim. The growth of our digital journeys has created the need for a Product Manager who can bring strong product management capability to the team and drive continuous improvement across these customer experiences. These journeys are critical to our customers, support thousands of users each month, and often serve people making an insurance claim for the first time during a stressful period. We’re looking for an inquisitive and analytical individual who can identify customer needs and emerging issues through data, trends and insight, and work collaboratively to deliver effective solutions.

Responsibilities

Accountability for the continuous improvement of the product/service to achieve agreed customer and commercial outcomes.
Developing data-led insight that supports continuous improvement and informed product decision-making.
Translating insight into action by working cross functionally to define and deliver appropriate solutions.
Leading research with customers, colleagues and third parties to understand qualitative performance and inform backlog prioritisation.
Understanding the product’s competitive landscape and wider market factors influencing performance and articulating these to the wider business.
Ensuring there is appropriate debate, discussion and challenge of risks within your area of responsibility.
Accountability for ensuring all internal governance and regulatory requirements are met.
Owning the Claims Digital Estate, including brochureware, FAQs, and help and support content.
Contributing to the wider Digital Contact Strategy.

Requirements

Proven experience in developing and delivering product strategy, including UX and service design capability.
Experience of managing in-life digital products/services, with a strong understanding of optimisation, continuous improvement and previous ownership of long-term roadmaps.
Experience of supporting and embedding a product/service-led culture within organisations committed to a more customer-centric approach to product and service development.
A good understanding of qualitative and quantitative techniques to spot patterns and to drive actionable insight.
Experience of collaborating with multidisciplinary teams to solve complex problems that improve service outcomes and deliver cost savings.
A strong visual and verbal communicator, able to engage and influence a broad range of stakeholders and build effective working relationships.

Skills

Product Management
UX Design
Service Design
Product Strategy
Roadmap Ownership
Customer-Centric Approach
Qualitative and Quantitative Analysis
Stakeholder Management
Communication

Location

Bexhill
London
Leicester

Work Type

Hybrid

Experience Level

Mid-level

Salary/Compensations

Competitive salary
£5k car allowance

Benefits

Flexible working
Competitive bonus scheme
Private medical insurance
Life assurance cover
Income protection
Matched pension contributions up to 10%
Discounts
Cashback
Free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app
Colleague assistance programme available 24/7
In-house mental health first aiders
Support groups
27 days annual leave + bank holidays
Option to buy or sell one week of annual leave
Health care cash back plans
Dental plans
Discounted health assessments
Cycle to work scheme
Tech scheme
Discounted and free onsite facilities
Social events

About the Company

Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.
We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
We provide insurance for over four million customers.
We focus on getting it right for our colleagues, customers, company and community.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Equal Opportunity

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive.
If you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.
We also welcome applications through the Disability Confident Scheme (DCS).
Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
We also have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.