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About the Role

The Account Manager is the primary day-to-day client contact for a portfolio of Binder, MGA and Proportional Treaty accounts. The role acts as the central coordination point between clients, Account Executives and operational teams, ensuring service commitments are delivered, risks are managed and client expectations are exceeded. The Account Manager is responsible for maintaining oversight of account activity throughout the lifecycle, supporting contractual administration, monitoring performance against agreed KPIs and SLAs, and ensuring effective collaboration across Processing, Claims and IBA functions. The role combines technical understanding, relationship management and operational oversight to deliver a consistent, high-quality client experience.

Responsibilities

Act as the primary day-to-day contact for assigned clients.
Build strong relationships and oversee delivery of agreed service standards.
Manage client queries, service issues and review meetings.
Maintain oversight of new business, renewals, endorsements and contract changes.
Coordinate slips, binders, Evidence of Cover and related documentation.
Ensure contract certainty and documentation standards are maintained.
Monitor client KPIs, SLAs and operational performance.
Produce client reporting and portfolio management information.
Drive service improvements and corrective actions where required.
Coordinate activity between Account Executives, Processing, Claims and IBA.
Maintain oversight of onboarding, KYC and regulatory requirements.
Ensure accurate record keeping and adherence to internal procedures.

Requirements

Experience within reinsurance, insurance or delegated authority operations.
Knowledge of Binder, MGA, Delegated Authority and Proportional Treaty business.
Experience managing client relationships and service delivery.
Understanding of reinsurance contract administration and binding authority documentation.
Ability to review and coordinate slips, binders, endorsements and contractual records.
Experience within a reinsurance broker.
Knowledge of London Market processes.
Exposure to Claims, Processing and IBA functions.
Experience using OpenTwins or similar systems.

Skills

Client Management
Account & Contract Administration
Performance Management
Internal Coordination & Governance

Location

London

Work Type

Hybrid
Full time
Permanent

Experience Level

Senior

Salary/Compensations

Competitive salary.

Benefits

Apprenticeships
Study support
Participation in our annual Spotlight Awards
Community Trust
Sports Teams
Office socials
Events
Wellbeing programs
Fantastic discounts across many big-name businesses
Employer pension contribution of 10% (providing you, the Employee provides 5%)
Good work life balance - flexibility to suit you.
Life Assurance at X4 of your base salary.
Group Income Protection.
Generous Annual Leave entitlement.
Private Medical Insurance.
Group annual bonus scheme.

About the Company

Price Forbes Re provides much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
Working at Price Forbes Re means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.
Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.
Price Forbes Re is the specialist reinsurance broking business of The Ardonagh Group, one of the world's largest independent insurance distribution platforms. Through a global network of broking, technical and operational professionals, Price Forbes Re provides innovative reinsurance, delegated authority and portfolio solutions to insurers, reinsurers, MGAs and coverholders worldwide.
The Portfolio Solutions division specialises in Binder, MGA and Proportional Treaty business, delivering a comprehensive service model that extends beyond placement to include contract administration, bordereaux management, claims oversight, cash settlement coordination, regulatory support and performance reporting. We work closely with clients and markets to provide operational excellence, strong governance and meaningful portfolio insight, helping clients manage growth, improve performance and meet their strategic objectives.
As our business continues to grow, we are seeking high-performing individuals who combine strong technical knowledge with a commitment to exceptional client service. This role offers the opportunity to work across the full account lifecycle, collaborate with a wide range of stakeholders and contribute directly to the success of both our clients and the wider Portfolio Solutions platform.

Equal Opportunity

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.