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About the Role

In this role, you will be responsible for consulting and selling products from the Hempel GesundheitsPartner GmbH assortment, focusing on diagnosis-related advice and cross-selling opportunities. You will also handle self-payer customers, provide product information and training, manage complaints, and offer telephone support to customers, doctors, and partners. Additionally, you will be involved in order processing, customer data management, and prescription handling.

Responsibilities

Consulting and selling products from the Hempel GesundheitsPartner GmbH assortment
Diagnosis-related, professional advice and sales of products
Diagnosis-related advice and sales of products in the sense of cross-selling
Consulting and processing of self-payer customers and over-the-counter sales
Product dispensing and proper product instruction according to manufacturer and company guidelines
Informing about the possibility of follow-up care (continuous support)
Complaint processing according to business and customer-oriented criteria
Providing telephone information to customers, doctors, and cooperation partners
Use of advertising and communication tools
Order processing
Order entry, customer master data entry, prescription processing
Prescription check regarding correct and complete master data (personal customer data, prescription text, diagnosis)

Requirements

2-5 years of professional experience
Friendly and people-oriented demeanor
Serious and competent appearance
Service orientation
Sales and consulting skills
Careful working method along defined work processes and documentation obligations
Reliability and sense of responsibility
Independent and goal-oriented way of working
Teamwork and high communication skills
Confident use of MS Office

Skills

Knowledge in the compression and lymphology field is an advantage
Experience in sales is ideal

Location

Berlin

Work Type

Full-time
36 to 40 hours per week

Experience Level

2-5 years

Salary/Compensations

Appropriate pay

Benefits

Appropriate pay and permanent employment contract
Short distances and an open-minded team
Managers are always available to listen
Intensive onboarding
Subsidy for BVG ticket possible (after probationary period)
Company pension plan
30 days of vacation

About the Company

Hempel Gesundheitspartner has over 120 years of knowledge and expertise in healthcare, providing patients with everything from sports bandages to wheelchairs.
Approximately 200 employees work every day to improve the well-being of others and enable them to lead a more comfortable life.
We are a family business, managed by the fourth generation of the family, fostering a professional yet familial working environment.
We operate 13 branches in Berlin, from Hermsdorf to Lichtenrade.
In addition to our medical supply stores, we are also a strong partner in rehabilitation, supplying numerous facilities and their patients with the right medical aids.
Our logistics site in Bohnsdorf serves as a central healthcare logistics hub for the city, operating according to modern standards.
We are experts in the manufacturing and fitting of orthopedic shoes and manage a large orthopedic workshop for the production and customization of prosthetics and orthotics, utilizing state-of-the-art technical components from renowned manufacturers.
We are pursuing consistent growth in our business areas and continuously expanding our professional team.
Our employees are always given the opportunity for personal and professional development with our support and in the course of new challenges.
We strive to find the best compromises for our employees and our company, valuing input from our department heads.
We help people. Every day and with great passion. Because Hempel does good.