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About the Role

This role is pivotal in partnering with leaders and teams across NSW care communities to provide expert guidance and solutions on a wide range of people matters, including performance, engagement, development, and employee relations. You’ll play a key role in shaping Opal’s culture by role-modelling behaviours aligned with our Purpose and Values, while delivering high-quality support to our Care Communities.

Responsibilities

• Partner with leaders to provide advice on HR matters, including performance, engagement, and employee relations.
• Coach and mentor managers on complex ER/IR issues, investigations, and performance management.
• Deliver training and resources to build leadership capability and support organisational change initiatives.
• Ensure compliance with HR policies, aged care standards, and industrial instruments.
• Investigate and resolve complaints promptly to mitigate risk and maintain a safe, respectful workplace.
• Analyse HR data (turnover, absenteeism) and provide actionable insights to improve business performance.
• Manage industrial claims and ensure compliance with remuneration bandings and enterprise agreements.

Requirements

• Minimum 2 years’ experience in a generalist HR role with proven IR/ER case management
• Strong communication, negotiation, and stakeholder engagement skills
• Ability to coach, develop, and resolve workplace conflict effectively
• Skilled in data interpretation and delivering training programs
• Knowledge of industrial relations frameworks and healthcare sector
• Demonstrated capability to lead IR/ER matters end-to-end and build leadership capability
• Tertiary qualification in HR or related discipline; current Police and NDIS checks

Skills

• Performance management
• Employee engagement
• Employee relations
• IR/ER case management
• Communication
• Negotiation
• Stakeholder engagement
• Coaching
• Conflict resolution
• Data interpretation
• Training program delivery
• Industrial relations frameworks
• Healthcare sector knowledge

Location

• NSW

Work Type

• 12-month fixed-term contract
• Parental leave cover
• Possibility of extension or conversion to permanent role

Experience Level

• Minimum 2 years’ experience

Education Level

• Tertiary qualification in HR or related discipline

Benefits

• Fun & Inclusive Team
• Professional Growth
• Supportive and collaborative team environment
• Opportunities for advancement and skill enhancement
• Inspiring Leadership
• Learning Culture
• Commitment to development and ongoing education

About the Company

• Opal HealthCare is one of Australia’s largest residential aged care providers, with 148 Care Communities across five states and a national team of over 23,000 dedicated professionals.
• We're changing lives every day.
• Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.