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This position focuses on building brand loyalty by providing customers with an unparalleled experience, fostering a deep understanding of Delvaux.

Enhance customer loyalty by welcoming and engaging both domestic and international clients as a brand ambassador.
Understand and implement a culture of continuous service improvement and warm hospitality for all customers.
Develop a profound understanding of the Maison's vision, service steps, and extensive product knowledge to provide optimal advice as an ambassador.
Drive sales and achieve set targets.
Monitor inventory levels and communicate for optimization.
Maintain in-store visual merchandising according to Delvaux standards and brand image.
Execute all operations accurately, including cash handling, order processing, CRM operations, and customer service.
Understand the policies and guidelines of the Richemont Group, Maison, and boutique.

Proven ability and track record in delivering excellent customer service.
Enjoys teamwork, maintains curiosity, and is committed to achieving results with enthusiasm.
Possesses excellent interpersonal and communication skills.
Enjoys change and acts proactively.
Has a strong passion for Delvaux.

Founded in 1829, Delvaux is a Belgian luxury leather goods Maison, predating the Kingdom of Belgium itself.
Known for its savoir-faire, craftsmanship, and quality for nearly two centuries.
A pioneer in handbags, holding the world's first design patent for a leather handbag in 1908.
Iconic creations include 'Brillant' (1958), 'Tempête' (1967), 'Givry' (1972), 'Cool Box' (2018), and 'L'XXL' (2022).
Has held a Royal Warrant of Appointment since 1883, celebrating Belgian culture and values.
Continues to be a pioneer with creativity, remaining flexible to change, and valuing teamwork to achieve top results.

Delvaux Client Adviser/Tokyo at Richemont

Delvaux Client Adviser/Tokyo