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About the Role

Join a fast-growing, innovative FinTech company in Berlin Mitte, offering modern financial solutions and utilizing the latest technologies to simplify consumer credit access. This role is ideal for individuals with a knack for connecting with people, active listening skills, and the ability to build trust over the phone.

Responsibilities

• Actively follow up with warm leads (customers who started but did not complete their credit application).
• Identify customer hurdles and questions through active listening and build trust.
• Assist customers in completing their applications and guide them through the next steps.
• Collaborate with internal credit advisors to prepare and hand over qualified inquiries.
• Document call outcomes and customer feedback in the CRM system.

Requirements

• Previous experience in telesales, outbound support, customer service, or phone sales is advantageous but not required.
• Strong active listening skills, empathy, and the ability to build trust over the phone.
• Service-oriented with a solution-focused approach and enjoyment in guiding customers.
• Meticulous, reliable, and structured approach to data management.
• Very good German language skills (written and spoken).
• Proficient in MS Office and common tools.
• Availability to work at least 20 hours per week.
• Willingness to work on-site in the Berlin Mitte office.

Skills

• Active listening
• Empathy
• Communication
• Customer service
• Sales
• Problem-solving
• Data entry
• MS Office

Location

• Berlin Mitte

Work Type

• Onsite
• Part-time

Experience Level

• Entry-level

Benefits

• Modern work environment in a growing FinTech company.
• Development opportunities and practical experience in a fast-growing company.
• Highly motivated and collegial team with flat hierarchies.
• Opportunity to improve people's personal finances.
• Valuable practical experience in customer engagement and relationship building in the financial sector.
• No cold calling; work exclusively with interested users.
• Flexible working hours compatible with studies.
• Chance to actively participate in building a successful German FinTech.

About the Company

• A fast-growing, innovative FinTech company.
• Offers modern financial solutions.
• Utilizes the latest technologies.
• Aims to provide the simplest way for customers to get a suitable consumer loan.

Equal Opportunity

• Equal opportunity, diversity, and inclusion are important.
• Applications are welcome from all individuals regardless of gender, age, origin, religion, sexual orientation, or disability.
• Focus is on the individual and their motivation to make a difference.