About the Role
We are looking for a commercially minded and creatively driven Visual Merchandiser to elevate the in-store experience across our network by bringing the dusk brand vision to life through exceptional visual execution, strong collaboration, and inspiring leadership.
Responsibilities
- Execute seasonal campaigns, new collections, and store setups to a high visual standard.
- Ensure stores consistently deliver a commercially strong and visually inspiring customer experience.
- Identify opportunities to improve layouts, merchandising flow, and product storytelling.
- Partner with Retail teams to drive sales through commercial visual decisions and strong in-store execution.
- Support new store openings and key retail initiatives alongside cross-functional teams.
- Maintain strong visual standards across all stores, including signage, graphics, and merchandising presentation.
- Train, coach, and inspire store teams to confidently deliver dusk visual standards.
- Build strong relationships with Store Managers, Area Managers, and Retail Leaders.
- Lead with energy, collaboration, and a hands-on approach to supporting teams in store.
- Create clear and consistent VM communication across the business.
- Encourage innovation and continuous improvement in visual execution and customer experience.
- Use reporting, store insights, and commercial observations to identify opportunities and improve results.
- Support stores in driving sales, productivity, and profit outcomes through strong VM practices.
- Effectively plan store visits and manage priorities across a fast-paced retail environment.
- Ensure operational standards and VM processes are consistently executed.
Requirements
- Strong visual merchandising experience within a multi-site retail environment.
- A natural ability to coach, develop, and motivate teams.
- Excellent communication and relationship-building skills.
- Strong organisational and time management capability.
- A proactive, hands-on approach with the ability to adapt quickly.
- A passion for delivering a premium customer experience through visual storytelling.
Skills
- Visual Merchandising
- Retail
- Customer Behaviour
- Coaching
- Team Development
- Motivation
- Communication
- Relationship Building
- Organisation
- Time Management
- Adaptability
- Visual Storytelling
Location
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Multi-site retail experience
Benefits
- Generous discounts
- EAP
- Personal development
About the Company
- dusk is an Australian and New Zealand specialty retailer, known for creating premium home fragrance products designed in-house and exclusive to us.
- With around 150 stores and a growing online presence, we’ve built a leading omni-channel business grounded in quality, accessibility, and experience.
- We are passionate about creating more than beautiful products — we create experiences, moments, and spaces people love coming back to.
- We are a supportive, fast-moving, and collaborative business where ideas are encouraged, creativity is celebrated, and your impact can truly be seen in stores across the country.
