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About the Role

Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. This role involves applying claims management experience to analyze claims exposure, plan the proper course of action, and resolve claims while providing exceptional customer service.

Responsibilities

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file
• Investigate, evaluate, and resolve complex workers compensation claims applying analytical skills to make informed decisions and bring claims to resolution
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Requirements

• High School Diploma
• Minimum of 5 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of accepted industry standards and practices
• Computer experience with related claims and business software
• Workers compensation lost time, indemnity experience
• NY jurisdiction experience
• NY license

Skills

• Analytical skills
• Customer service
• Communication
• Problem-solving
• Planning
• Prioritization

Location

• Remote

Work Type

• Fully remote

Experience Level

• Minimum of 5 years related claims experience

Education Level

• High School Diploma
• Bachelor's Degree

Salary/Compensations

• Competitive compensation

Benefits

• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

About the Company

• Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
• We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
• Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
• When you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)