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About the Role

The Client Service Consultant is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high complexity. This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

Responsibilities

Supporting the business priorities of Branch Managers, Production team members, and the client service function
Independently managing accounts of increasing complexity
Growing revenue by successfully counseling clients on additional business opportunity via cross-selling & up-selling
Driving Client Service Cycle
Delivering high quality client service consistent with AJG operational standards and practices
Achieving operational productivity and performance metrics consistently
Growing and profitably managing an assigned group of client accounts successfully
Building relationships with existing clients by providing exceptional ongoing customer care
Seeking referrals from current client base to solicit new business prospects
Securing existing business and actively driving the sale of additional services
Acts as a strategic relationship manager and client liaison
Provides oversight in the sale of products/services by enhancing sales or services to prospects and existing accounts
May offer training, development, and or supervision to lower-level staff

Requirements

Must hold appropriate licensing as required
Able to travel up to 50% of the time
Proficiency necessary in Microsoft office applications
Proficiency in using technology as a tool to maximize productivity and quality
Previous experience in managing client relationships essential
Must possess strong written and verbal communication skills
Is willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher
Ability to develop professional relationships with internal and external stakeholders
Demonstrates composure, stamina and resilience under pressure
Ability to work collaboratively within a team as well as independently

Skills

Client service
Claims management
Microsoft office applications
Technology utilization
Client relationship management
Written communication
Verbal communication
Insurance knowledge
P&C experience
Financial acumen

Experience Level

7+ years client service and/or claims management experience

Education Level

Bachelor's degree

Salary/Compensations

Competitive compensation

Benefits

Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning

About the Company

Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions.
We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive.
We are a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work.
Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.
If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Equal Opportunity

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)