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About the Role

Lead the search and discovery experience for Docusign Agreement Manager, focusing on usability, AI-first experiences, and measurable business impact. Improve core search quality and relevance, define key metrics, and create a cohesive experience across search, chat, and worksheets to help customers find trusted answers within their agreements.

Responsibilities

Own the end-to-end product vision, strategy, and roadmap for search and discovery within Docusign Agreement Manager, aligned to the broader IAM platform strategy.
Lead the user experience for how customers search, filter, sort, and explore agreements in Agreement Manager, partnering closely with Design and Research to deliver intuitive, delightful workflows.
Improve search quality and relevance through experimentation, ranking, and result presentation; define KPIs, implement tracking, and use data to continuously refine the experience.
Define and deliver cohesive workflows that connect search, chat, and worksheets so customers can ask natural language questions, get answers, and take action in one integrated experience.
Partner with AI, Search, and Engineering teams to bring AI-first features to market, including natural language search, conversational query experiences, and proactive recommendations.
Work closely with customers, prospects, and internal stakeholders (including Sales, Customer Success, Support, and GTM teams) to identify problems, validate solutions, and drive adoption of search- and AI-led workflows.

Requirements

12+ years of related product management experience for SaaS products and services, or 8+ years with a Master's degree, including meaningful ownership of user-facing search or discovery experiences.
Experience building and iterating on data- and metrics-driven products, including defining KPIs, instrumenting telemetry, and running experiments to improve outcomes.
Experience working cross-functionally with Product Management, Design, Engineering, Data Science/Analytics, Program Management, Marketing, Sales, and Customer Support.
Experience leading complex, user-facing initiatives end to end from problem discovery and concept validation through launch and post-launch iteration.
Experience with search, information retrieval, or discovery products (e.g., enterprise search, content repositories, analytics/workspace tools, or knowledge management systems).
Experience with AI/ML-powered user experiences such as natural language search, conversational interfaces, recommendations, or semantic search.
Experience with B2B or enterprise SaaS products serving large organizations.
Experience working directly with customers and field teams (Sales, Solutions Engineering, Customer Success, Support, GTM) to understand use cases, validate solutions, and drive adoption.
Strong user experience sensibility with a track record of partnering closely with Design and Research to shape delightful end-to-end workflows.
Analytical and problem-solving skills with an ability to align strategy, customer needs, research, data, and industry trends.
Ability to influence and collaborate effectively in a matrixed environment with multiple stakeholders and priorities.
Strong written and verbal communication skills, including the ability to clearly articulate product strategy, requirements, and tradeoffs to technical and non-technical audiences.
This position is not eligible for employment in Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Skills

Product Management
SaaS
Search Experience
Discovery Experience
Data-driven Product Development
Metrics-driven Product Development
KPI Definition
Telemetry Instrumentation
Experimentation
Cross-functional Collaboration
Product Vision
Product Strategy
Roadmap Development
User Experience (UX)
Information Retrieval
AI/ML
Natural Language Search
Conversational Interfaces
Recommendations
Semantic Search
B2B SaaS
Enterprise SaaS
User Experience Sensibility
Analytical Skills
Problem-Solving Skills
Influence
Collaboration
Communication Skills

Location

Hybrid

Work Type

Hybrid

Experience Level

Lead
12+ years of related product management experience for SaaS products and services, or 8+ years with a Master's degree

Education Level

Master's degree

Salary/Compensations

California: $186,100.00 - $300,550.00 base salary
Illinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.