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About the Role
As a customer support representative for a luxury brand, you will consult and support Swedish customers via phone, mail, and (video)chat. Your daily work involves managing the Swedish online store, ensuring accurate text translations from English to Danish, and localizing the store to align with local culture and interests. You will collaborate with marketing to identify localized opportunities and ensure a seamless customer experience, including verifying payment options and processing orders, returns, and complaints. Additionally, you will contribute to process improvements and data maintenance.
Responsibilities
- Consult and support customers via phone, mail, and (video)chat for customers in Sweden.
- Manage the Swedish online store.
- Ensure all texts on the online store are translated correctly from English to Danish.
- Localize the Swedish online store to cater to the local culture and interests.
- Work closely with marketing to identify localized marketing opportunities.
- Ensure the store offers a smooth customer experience by regularly checking payment options.
- Check orders in the e-commerce system and handle returns and complaints.
- Contribute to process improvements and data maintenance.
Requirements
- Speak and write Swedish at a native level.
- Fluent in English (C1).
- 2-3 years of experience in customer service, sales, or e-commerce.
- High motivation, especially for sales and willingness to learn continuously.
- Basic computer handling and tool management skills.
- Good IT user skills and ability to quickly adapt to new systems.
- Strong interpersonal and communication skills to effectively communicate to a diverse audience.
- Confident, driven, and results-oriented.
- Strong problem-solving and troubleshooting skills.
- Conflict resolution and negotiation skills.
- Great analytical skills to identify root causes of issues.
Skills
- Swedish (native)
- English (C1)
- Customer service
- Sales
- E-commerce
- Digital campaigns (Google Ads, Meta Ads)
- Computer handling
- Tool management
- IT user skills
- Interpersonal skills
- Communication skills
- Problem solving
- Troubleshooting
- Conflict resolution
- Negotiation
- Analytical skills
Location
- Frankfurt am Main
Work Type
- Hybrid (80% on-site, 20% remote)
- Full-time
Experience Level
- 2-3 years
Benefits
- Work in a nice office location
- Great work-life balance with normal office hours
- International environment
- Employee events (summer party, Christmas party, after-work gatherings)
- Free drinks and snacks
- Access to the Corporate Benefits portal
- Employee discounts on the brand's products
- Ergonomic workstations
- Modern Apple/Windows laptops
About the Company
- Luxury brand