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About the Role

Genesys helps organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. This role involves building, supporting, and operating technology used by over 8,000 organizations globally, moving AI from possibility to production in enterprise environments.

Responsibilities

Drive net new business acquisition through proactive prospecting, pipeline generation, and closing new logos
Manage and grow existing accounts, identifying cross-sell and up-sell opportunities to expand customer value
Build and execute strategic account plans that balance short-term wins with long-term growth
Collaborate with peers and management to continually improve the sales organization
Identify customer needs and effectively understand and respond to objections
Align client business objectives with Genesys offerings and solutions
Negotiate and close complex sales opportunities across both new and existing customers
Act as a trusted advisor, guiding both prospects and customers on strategic initiatives
Maintain and expand relationships with key stakeholders
Drive customer retention by ensuring ongoing value realization and satisfaction
Effectively sell a broad portfolio of solutions across multiple industries
Partner with pre-sales and cross-functional teams to deliver compelling value propositions
Proactively manage all aspects of opportunity development across the sales cycle
Bring innovative ideas to customers and internal teams
Foster a collaborative, high-performance team environment
Demonstrate strong business acumen and commitment to excellence

Requirements

Track record of success in selling cloud customer engagement solutions (CCaaS/SaaS) to a diverse customer base, demonstrating an efficient and tenacious approach to uncover customer expectations and needs
Proven ability to both acquire new business and expand existing accounts in a complex, consultative sales environment
Superior active listening skills
Excellent objection handling and negotiation abilities
Strong collaboration skills and ability to work effectively with cross-functional teams
Excellent time management and organizational skills
Ability to manage multiple opportunities and workstreams simultaneously
Excellent written and verbal communication skills in Japanese
Ability to effectively communicate with internal stakeholders and senior customer executives
Highly persuasive and results-driven
Resourceful and resilient in overcoming barriers and objections
Consistent track record of meeting or exceeding sales targets across both new and existing business
Ability to communicate and present at all levels within customer and prospect organizations
Ability to communicate and present to Genesys management as required
Previous business-to-business experience in one or more of the following areas with a documented track record of success: Account Executive experience in verticals such as BPOs, Utilities, Retail, Automotive, and Travel & Transportation
Experience in complex, consultative sales environments
Multiple sales roles within the software industry
Experience with cloud or SaaS-based software sales
Legally permitted to work in Japan

Skills

AI-powered experience orchestration
Consultative sales
New business acquisition
Customer relationship management
Sales cycle management
Pipeline generation
Cross-selling
Up-selling
Account planning
Objection handling
Negotiation
Collaboration
Time management
Organizational skills
Written and verbal communication
Persuasion
Results-driven
Resourcefulness
Resilience
Business acumen
Cloud customer engagement solutions (CCaaS/SaaS) sales
Complex consultative sales
Active listening

Location

Japan

Work Type

Hybrid

Experience Level

Enterprise Account Executive
Account Executive

Benefits

Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Learning programs
Leadership development
Education support

About the Company

Genesys helps organizations create better customer experiences through AI-powered experience orchestration.
Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Equal Opportunity

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.