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About the Role

At Cytiva, one of Danaher’s operating companies, our work saves lives. We are united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva, you will continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.

Responsibilities

Manage regional zone resources to deliver best-in-class customer satisfaction and service operational effectiveness.
Own operational processes and service delivery within the region, managing key process indicators including Customer DownTime, PM completion, First Time Fix, Customer Satisfaction, Applied time, and FE utilization.
Cultivate a culture of integrity and transparency, ensuring robust Field Engineer coverage and contingency planning.
Uphold the highest standards of technical excellence and compliance across all field operations.
Build and leverage relationships with internal stakeholders to enhance business performance and customer experience.
Cooperate closely with commercial functions to understand the sales funnel for equipment to ensure proactive service planning.
Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.

Requirements

Bachelor’s or Master’s degree in Life Sciences, Chemistry, or related field.
Strong leadership experience in Sales, Service, or other customer-facing roles.
Experience in technical and/or application support.
Proven ability to lead geographically dispersed teams in a matrixed, multicultural environment.
Strategic thinker with strong operational execution and data-driven decision-making skills.
Excellent communication, stakeholder management, and change leadership capabilities.
Strong commercial acumen with deal leadership experience.
Working knowledge and application of Danaher Business System (DBS) principles.
Ability to travel across Japan / APAC Regions.

Skills

Fluent in Japanese
Fluent in English

Location

Tokyo, Japan

Work Type

Remote
Full-time

Experience Level

Leadership experience

Education Level

Bachelor’s degree
Master’s degree

Benefits

Health care program
Paid time off

About the Company

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.