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About the Role
Navan Group's Meetings & Events division is transforming into a unified, global powerhouse. This role will lead global Event Travel operations and people, driving the expansion into new markets and building a high-quality managed service under the Navan Events brand.
Responsibilities
- Lead a global organization of directors, managers, team leads, travel consultants, and coordinators.
- Drive a High-Performance Culture that grows talent and propels high performers.
- Dissolve the Reed & Mackay and Navan silos to build a unified operating model.
- Own service quality, commercial performance, workforce planning, and operational transformation.
- Partner with Product and Engineering to rebuild offline workflows on Navan infrastructure.
- Define and implement the target state operating model for Event Travel, including People, Processes, and Systems.
- Structure a global service delivery function with consistent tools and processes, empowering local decision-making.
- Ensure the tech stack enables operational scale and act as an agent of change for platform and technology.
- Present a positive front to the team while being honest with leadership about challenges and costs to fix them.
- Partner with Navan’s Flights/Air Product & Engineering teams to build booking tools and capabilities for managing customer Event travel through Navan.
- Continuously measure and manage performance improvement to raise the bar for client delivery.
- Unify two teams operating on different tech stacks and processes into a single high-performing unit.
Requirements
- 10+ years of experience managing distributed travel operations teams across spans and layers.
- Commercial ownership experience, including operating budget, gross margin/contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve, and productivity.
- Track record of building Product and Operations partnerships that produced measurable improvements in automation, service, and profitability.
- Data-driven and disciplined about operating performance.
- Thorough knowledge of the travel industry, fares, suppliers, and markets.
- Familiarity with air booking tools and fulfillment systems.
- Skilled at leading through organizational and technology change.
Experience Level
- 10+ years of experience
Salary/Compensations
- $110,000—$160,000 USD
About the Company
- Navan Group is evolving its Meetings & Events division into a unified, global powerhouse.
- The company aims to deliver scaled, high-quality managed services under the brand of Navan Events globally.
- Reed & Mackay is part of the Navan Group.