Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

In this opportunity as a Customer Service Representative, you will assist customers with questions about company, trust, SMSF setup and various other related topics, help with product navigation, and answer phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA) & consistently meet/exceed team OKRs. You will liaise with product teams to provide customer feedback for improvements, log, track, update and resolve all service requests from customers in the service management system, provide proactive and timely progress and status updates to clients, and act as a subject matter expert (SME) on our products.

Responsibilities

Assist customers with questions about company, trust, SMSF setup and various other related topics
Help with product navigation
Answer phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA) & consistently meet/exceed team OKRs
Liaise with product teams to provide customer feedback for improvements
Log, track, update and resolve all service requests from customers in the service management system.
Provide proactive and timely progress and status updates to clients.
Contribute to a positive business relationship with customers.
Act as a subject matter expert (SME) on our products.

Requirements

3+ years in a customer call center or customer service environment
Experience in a customer-facing role
Strong communication and interpersonal skills
Ability to learn complex product knowledge quickly
Proficiency with CRM systems and service management tools (training provided)
Excellent organizational and time management skills

Location

Australia

Work Type

Hybrid

Experience Level

3+ years

Benefits

Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.