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About the Role
Join a team that backs your skills, feeds your curiosity, and makes work fun. We are First Focus, a globally recognized MSP dedicated to growing careers with purpose. We support technical professionals in solving real problems and building relationships.
Responsibilities
- Supporting Microsoft AD, Azure, Microsoft 365 and Exchange environments
- Troubleshooting desktops, servers, firewalls and networks
- Working across modern cloud platforms including Azure, Entra, Hyper-V, Citrix and AWS
- Opportunities to work alongside senior engineers on project delivery
- Collaborating with teammates to keep customer environments secure, stable and performing well
- Building trusted relationships with the people you support
Requirements
- Strong experience supporting Microsoft environments and end users
- Solid understanding of Windows Server, Exchange and cloud technologies
- Confidence working across desktops, servers and networking
- Experience using ticketing systems and keeping customers informed
- Great communication, genuine curiosity and a love of solving problems
- A team-first attitude and the desire to keep learning
Skills
- Microsoft AD
- Azure
- Microsoft 365
- Exchange
- Desktops
- Servers
- Firewalls
- Networking
- Entra
- Hyper-V
- Citrix
- AWS
- Ticketing systems
Location
- Australia
- New Zealand
- Philippines
Work Type
- Flexible working arrangements
- Hybrid working arrangements
Experience Level
- Technical support professionals
Salary/Compensations
- Competitive salary package
Benefits
- Free access to Uprise, with confidential coaching from qualified psychologists and counsellors
- 10 paid training days every year
- Certification costs covered
- Salary increases for earning approved certifications
- FastTrack mentoring
- Our MAD (Making A Difference) Council, supporting equality, sustainability and community initiatives
- Regular social events
- Supportive culture
- Teammates who genuinely enjoy working together
About the Company
- First Focus is one of the world's top MSPs for nine years running.
- We have almost 500 people across multiple countries.
- We're growing fast, evolving constantly, and building careers with purpose.
- Our leaders back our technical team, our culture rewards curiosity, and our clients are genuinely enjoyable to work with.
- We believe the best tech support professionals never stop learning, and neither do we.
- It's a culture built on curiosity, trust, and the idea that everyone gets better when we learn from one another.
Equal Opportunity
- We welcome applications from neurodiverse candidates.
- If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.