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About the Role
Join National Tiles as a Trade Assistant at our Alexandria store, driving sales and providing exceptional customer service by guiding customers through their projects. This role involves the day-to-day management of Trade Sales and the Warehouse to achieve operational excellence and enhance customer experience.
Responsibilities
- Greet customers with genuine warmth, making them feel welcome and valued
- Build and maintain strong relationships with valued customers that drive repeat business
- Contribute to a store experience that reflects the highest industry standards, with care in every detail
- Provide expert product advice and recommendations, proactively driving sales across the full National Tiles range
- Recognise opportunities to upsell, cross-sell and re-engage inactive accounts
- Manage the end-to-end process from quotes to delivery and stock management with accuracy and clear communication
- Safely operate a forklift to assist with deliveries, arrivals and dispatch
- Champion a safe workplace following health and safety practices
- Manage the warehouse including unpacking stock arrivals, picking and preparing customer orders for dispatch, conducting stock takes, carrying out WHS audits, managing staff and general housekeeping
Requirements
- Physically capable of handling heavy items (in excess of 25kg) with safe lifting techniques
Skills
- Product knowledge
- Customer service
- Sales
- Warehouse management
- Stock management
- Forklift operation
Location
- Alexandria
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $33.75 per hour + Super, Incentives & Benefits
Benefits
- Training and leadership development
- Competitive bonus structure
- Opportunities for career development
- Employee benefits app with discounts
- Access to health & well-being programs, including EAP
- Generous staff and family discounts
- Weekly pay cycle
- Birthday off every year
About the Company
- National Tiles is a company that promotes from within and offers a great company culture.