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About the Role

The Director, Care and Public Affairs and Communication Services Digital Services, Japan is responsible for advancing Coca-Cola's digital transformation by delivering innovative, data-driven solutions for customer care and public affairs and communication services. This role connects digital capabilities with business priorities in Japan, ensuring digital products and platforms enhance stakeholder engagement, strengthen brand reputation, and enable responsive, insight-led decision making.

Responsibilities

Lead the design, development, and deployment of digital products supporting customer care and public affairs and communication services, aligned with enterprise digital transformation priorities.
Translate business needs into digital solutions by partnering with commercial, public affairs, and communication teams to enable data-driven engagement strategies.
Embed data, analytics, and artificial intelligence into care and communication processes to enhance responsiveness, personalization, and insight generation.
Drive adoption of digital platforms and tools, ensuring consistent usage and measurable business outcomes across stakeholder groups.
Collaborate with global and regional digital teams to align Japan-specific solutions with enterprise architecture, standards, and product strategies.
Champion a product-centric operating model by prioritizing user needs, continuous improvement, and measurable value delivery.
Enable integration of customer feedback, social listening, and communication analytics into decision-making frameworks.
Identify opportunities to automate workflows and streamline operations to improve efficiency and reduce manual effort.
Manage vendor and partner ecosystems to deliver high-quality digital capabilities that align with enterprise standards.
Support change management and capability building to increase digital fluency across care and communication teams.

Requirements

Bachelor's degree in Information Technology, Business Administration, Communications, or a related field.
8+ years of experience in digital product management, digital transformation, or technology delivery within customer engagement or communications domains.
Demonstrated experience delivering digital platforms or solutions that support customer care, public affairs, or communications functions.
Strong understanding of data and analytics concepts, including the application of artificial intelligence and automation in business processes.
Experience working in a product-centric operating model, with a focus on user-centric design and continuous delivery.
Proven ability to partner with business stakeholders to translate strategic priorities into digital solutions with measurable outcomes.
Experience operating in a global, matrixed organization with alignment to enterprise standards and governance.
Strong communication and stakeholder engagement skills, with the ability to influence across functions and levels.
Familiarity with regulatory, cultural, and market dynamics in Japan, particularly as they relate to communication and customer engagement.
Demonstrated ability to manage external vendors and drive delivery accountability.
Commitment to continuous learning, digital innovation, and building inclusive, collaborative environments.

Skills

Digital Product Management
Customer Experience Optimization
Public Affairs and Communications Technology
Data and Analytics Application
Artificial Intelligence and Automation
Stakeholder Engagement and Influence
Digital Transformation Execution
Vendor and Partner Management
Change Management and Adoption
Cross-Functional Collaboration

Location

Tokyo, Japan

Work Type

00% - 25% Travel Required

Experience Level

8+ years of experience

Education Level

Bachelor's degree

About the Company

The Coca‑Cola Company is evolving into a more digital‑first, data‑driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value.
Rapid advances in technology, data, and AI create a unique opportunity to accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages.
Building on a strong foundation of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled, end‑to‑end impact on growth, productivity, and efficiency.
This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains.
Success will require more than technology implementation, it demands a strategic transformation of core capabilities, a domain‑based, product‑centric operating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams.
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.
We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves.
We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve.
We believe that our culture is one of the reasons our company continues to thrive after 130+ years.