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About the Role
We are seeking a highly organized, strategic, and creatively driven Creative Project Manager to lead integrated marketing and CRM campaigns. This role sits at the intersection of creative, marketing, data, and technology, ensuring work is delivered on time, on budget, and on brand. You will oversee complex projects across multiple channels (email, digital, CRM, and integrated campaigns) while partnering with cross-functional teams with a focus on creative.
Responsibilities
- Support creative leadership in translating business objectives and marketing briefs into compelling creative strategies and actionable creative direction
- Partner with creative directors, designers, copywriters, and production teams to ensure world-class creative execution
- Champion innovative creative approaches, trend awareness, and breakthrough storytelling that differentiates brand and campaigns
- Ensure creative work aligns with brand guidelines, UX best practices, accessibility standards, and campaign objectives
- Lead end-to-end execution of creative campaigns and multi-channel deliverables (email, CRM, web, social, display, direct mail)
- Oversee production workflows for creative assets including concepting, design, copywriting, motion graphics, and video production
- Manage creative resource allocation to ensure optimal talent deployment across projects
- Drive quality assurance processes including creative reviews, rendering QA, personalization testing, and compliance checks
- Provide support for creative standards, asset libraries, and production templates for consistency and efficiency
- Build strong collaborative relationships with internal creative talent, clients, and external production/agency partners
- Facilitate creative brainstorms, strategy sessions, and collaborative workshops to align vision and drive innovation
- Coordinate resources and dependencies across creative projects to ensure seamless delivery and timeline adherence
- Ensure translation of client and business needs into creative briefs and direction that inspire creative teams
- Support Statements of Work (SOWs), estimates, and change orders
- Manage project budgets, track spend, forecast financials, and ensure delivery within scope
- Oversee vendor management, including cost tracking and integration into project plans
- Identify and drive process improvements to increase efficiency, scalability, and consistency
- Lead execution of email and CRM campaigns including lifecycle, triggered, and promotional programs
- Collaborate with marketing automation teams for build and deployment
- Oversee QA processes (rendering, personalization, links, dynamic content)
- Ensure proper segmentation, scheduling, and deployment readiness
- Partner with analytics to measure creative performance, learnings, and impact on campaign results
- Apply insights and creative learnings to drive continuous improvement of future campaigns and creative approaches
- Champion creative excellence, innovation, and operational best practices across the team
- Continuously improve workflows, tools, and ways of working
- Maintain documentation for processes, standards, and learnings
- Manage and provide support to creative team to promote best practices across the team
- Champion operational excellence, collaboration, and delivery quality
Requirements
- 3+ years of relevant experience managing projects (preferably within an interactive advertising or marketing agency environment)
- Knowledge of project management principles, methods and techniques
- Understanding of creative design and development principles, specifically for email/digital development
- Experience managing project timing
- Proven organizational skills and attention to detail
- Strong business writing skills
- Strong interpersonal and communication skills
- Demonstration of drive and initiative
- Ability to work effectively within a team environment
Skills
- Project Management
- Creative Project Management
- Integrated Marketing
- CRM Campaigns
- Email Marketing
- Digital Marketing
- Cross-functional Collaboration
- Budget Management
- Vendor Management
- Process Improvement
- Creative Strategy
- Storytelling
- Brand Guidelines
- UX Best Practices
- Accessibility Standards
- Production Workflows
- Resource Allocation
- Quality Assurance
- Marketing Automation
- Analytics
- Team Leadership
Location
- Chicago
Work Type
- Hybrid
Experience Level
- 3+ years of relevant experience
Salary/Compensations
- $60,000 - $73,000
About the Company
- RAPP is a global, next-generation precision marketing agency that leverages data, creativity, technology, and empathy to foster client growth.
- We champion individuality in the marketing solutions we create, and in our workplace.
- We foster an inclusive workplace that emphasizes personal well-being.
- Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
Equal Opportunity
- It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.