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About the Role

The Accommodation Manager is responsible for ensuring that every student is placed in safe, high-quality accommodation that meets EF standards. This is a hands-on operational leadership role combining sourcing, quality control, team management, and student/host relationship management. You will lead a small team while directly owning host family recruitment and retention, residence sourcing and quality, student placement and satisfaction, and emergency response and escalation. This role requires strong decision-making, speed, and ownership.

Responsibilities

Recruit and retain high-quality host families across Tokyo
Develop and execute strategies to meet bed capacity targets
Forecast accommodation demand and ensure sufficient supply year-round
Drive host family recruitment through local outreach and conversion
Ensure all host families and residences meet EF quality and safety standards
Conduct regular visits and quality checks
Take ownership of student safety within EF accommodation
Act quickly to resolve quality issues
Ensure students are matched to suitable accommodation
Handle student concerns and complaints related to accommodation
Communicate directly with students in English when required
Maintain strong relationships with host families and residence partners
Act as a key escalation point for accommodation-related issues
Handle emergencies (including out-of-hours situations)
Manage conflict calmly and professionally
Lead and develop a team of host family coordinators and residence coordinators
Ensure clear task allocation, accountability, and follow-through
Build a proactive, solution-oriented team culture
Manage placements, records, and reporting through internal systems
Ensure accuracy of accommodation data and payments
Work efficiently with CRM-style systems and operational tools

Requirements

Minimum 5+ years experience in operations, hospitality, customer service, or similar
Experience leading and managing a team (essential)
Experience in sales, sourcing, or relationship-driven roles is highly valued
Experience managing multiple priorities in a fast-paced environment

Skills

Strong decision-making and ability to act quickly
Highly organized with strong prioritization skills
Customer-focused mindset with attention to quality
Strong relationship-building and negotiation skills
Calm under pressure, especially in difficult or emergency situations
Proactive and solution-oriented
Native-level Japanese
Professional English (required) – ability to communicate with international students

Location

Tokyo

Work Type

Full-time
Requires flexibility, including weekends and emergency phone responsibility

Experience Level

5+ years experience in operations, hospitality, customer service, or similar
Experience leading and managing a team

About the Company

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
EF is a global organization with the mission to open the world through education.
We have helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives since 1965.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken.
Our courses bring you to the heart of the language through blending classroom-based lessons with interactive exercises and real-world practice.
Our global staff help students from around the world develop the language skills they need to achieve their dreams.