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About the Role

The Field Service Leader is a working Senior Technician who bridges the gap between the office, field, and customer on the service side of the business. This role assists leadership in technician development and serves as the primary resource for field-based assessments. The position requires a commitment to servant leadership, empowering technicians to follow best practices and make sound business decisions.

Responsibilities

• Demonstrate knowledge and understanding of existing company policies and procedures, including safety protocols.
• Assist in estimation by providing details on materials, hours, equipment, and miscellaneous items when requested or identified in the field.
• Provide detailed information to Service Management regarding technician performance.
• Assist in developing solutions for temporary repairs, safety/site obstacles, and other issues.
• Coach and support technicians and team leads during daily operations, including after-hours phone support.
• Communicate with Service Supervisor and Parts Specialist to recommend inventory adjustments.
• Assist Dispatch with scheduling manpower and equipment for work orders to ensure optimal outcomes.
• Communicate with vendors, customers, manufacturers, and management.
• Take accountability and pride in individual and team performance.
• Act as the first line of defense for field service issues, both internal and external.
• Perform performance checks and updates as necessary or requested.
• Regularly communicate with Service and company Leadership to improve business operations.

Requirements

• Minimum of ten (10) years of HVAC service and troubleshooting experience.
• Strong working knowledge of commercial and residential HVAC systems.
• Experience with AAON, Mitsubishi, Daikin, and LG systems preferred.
• Strong communication and customer service skills.
• Valid, clean driver's license required.
• EPA Certification preferred.

Skills

• HVAC service and troubleshooting
• Commercial and residential HVAC systems
• AAON systems
• Mitsubishi systems
• Daikin systems
• LG systems
• Communication
• Customer service
• Servant leadership

Location

• West Babylon, NY

Work Type

• Full-Time
• Onsite

Experience Level

• Senior Technician
• 10+ years

Education Level

• EPA Certification preferred

Salary/Compensations

• $105k - $130k based on experience

Benefits

• Local Union 638B
• Company vehicle
• Company phone
• Medical Insurance
• Paid vacation
• Paid sick time
• Paid holidays
• Technical training
• Overtime opportunities

About the Company

• Stable, growing company with consistent year-round work.
• Offers an opportunity to join a growing company where contributions directly impact customer experience and operational success.