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About the Role

As a Personal Banker I, you are the first point of contact for customers, setting the standard for banking interactions. You will build relationships, solve problems empathetically, and deliver an exceptional banking experience.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and provide support for service or account maintenance issues.
• Use good judgment in every situation.
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk while actively practicing loss prevention.
• Attend teller and personal banking training to stay current with information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients, aiming to be their primary point of contact.
• Provide advice and guidance to assist clients with their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Requirements

• Required Availability: Monday–Friday, 7:30am–6:15pm with Rotating Saturdays, 8:30am–1:30pm.
• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.

Skills

• Cash-handling experience
• Dealing with fraud
• Protecting customers' money
• Building trust

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry-level

Education Level

• College hours

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program

About the Company

• Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas since 1868.
• Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.
• At Frost, it’s about being part of something bigger.