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About the Role

Heidi is seeking a dedicated technical leader to own the post-sales delivery of signed contracts, ensuring stable deployments of their AI Care Partner. This role involves building and leading a team, establishing implementation methodologies, and managing the technical deployment lifecycle from scope confirmation to handover to Customer Success. The goal is to make implementation a competitive advantage for the company.

Responsibilities

Own the full technical deployment lifecycle: scope confirmation, environment readiness, configuration, integration, cutover, go-live and stabilisation through to handover to CS
Build the implementation methodology from the ground up - stage gates, readiness criteria, templates, risk controls and executive reporting that work across health system sizes and regions
Run a central portfolio across all the technical components of enterprise deployments above threshold, including: staffing, sequencing, capacity planning, and trade-offs made at the business level
Build and lead the team: Implementation managers and engineering capacity across regions
Own the technical readiness process: get into deals early enough to confirm SSO, integration and environment requirements before they become go-live blockers
Define the interface with Product and Engineering: structured, evidence-based escalations for real product gaps, separated cleanly from deployment configuration
Set the metrics: time to technical onboarding, go-live milestone attainment, activated clinicians, implementation variance across comparable deployments
Recruit, develop and performance-manage a high-agency implementation team across regions

Requirements

Significant experience building or leading enterprise implementation in healthcare software - health systems, EHR-integrated products, clinical AI, or complex clinical workflow platforms
Managed multi-site deployments involving clinicians, IT, security, procurement, legal and executive sponsors, more than once
Managed implementation leaders and technical implementation resources
Real fluency with enterprise health IT: SSO and identity management, EHR integration patterns, clinical governance and sign-off processes
Executive credibility with CIOs, CMIOs and health system operational leaders
Judgment on the scope boundary: know when a customer problem is a deployment problem, a configuration problem, or a product problem
Comfort building process while simultaneously delivering
Experience turning a chaotic enterprise deployment into a repeatable system
Interest in the politics of a health system IT environment
Ability to run an executive steering committee and a technical dependency review in the same day
Aptitude for building the machine rather than running a machine someone else built
Desire to make health systems dramatically easier to work in

Skills

AI Care Partner
Technical leadership
Post-sales delivery
Technical deployment lifecycle management
Implementation methodology development
Portfolio management
Team building and leadership
Technical readiness assessment
Product and Engineering interface definition
Metrics definition
Recruiting
Performance management
Enterprise implementation in healthcare software
Multi-site deployment management
EHR integration
Clinical AI
Clinical workflow platforms
SSO and identity management
EHR integration patterns
Clinical governance
Executive stakeholder management
Scope boundary judgment
Process building

Location

Remote

Work Type

Full-time

Experience Level

Senior

Benefits

$1,000 annual learning and development budget
$150/month health and wellness allowance
$500 home office budget
26 weeks paid primary parental leave
18 weeks paid secondary parental leave
Fertility support up to $10,000
Four weeks of work from anywhere per year
Serious equity

About the Company

Heidi is building the future of healthcare with an AI Care Partner, having already processed 73 million patient visits and supporting over 2.5 million patient sessions weekly across 190+ countries.
The company's mission is to double global healthcare capacity and strengthen the human connection in medicine by addressing the administrative chaos faced by clinicians.
Heidi has achieved product-market fit with a freemium medical scribe and is expanding its offerings.
The company values building impactful, long-term solutions over short-term gains, leading proactively, following evidence, owning outcomes, iterating rapidly, and understanding the reality of clinicians' lives.