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About the Role
The Senior Content Management & Technical Writing Associate conducts advanced business license research to develop and enhance an internal licensing database, supporting both internal and external clients. This role also supports technology initiatives to advance industry knowledge and related products and services in collaboration with technology and product teams.
Responsibilities
- Advances the internal proprietary database of business licensing information by researching and identifying relevant changes to client represented and emerging industries.
- Supports development projects within the database based on priorities set by the Team Lead and Manager.
- Prioritizes requests from internal team members and provides proactive updates.
- Communicates directly with government agencies to assist with business license research questions.
- Concisely conveys findings to team members via oral and written correspondence.
- Collaborates with IT and Product teams to advance technology initiatives related to the database and its applications, including AI functionality.
- Captures data identified during order fulfillment and supports related data recapture initiatives.
- Assists with content generation and thought leadership articles for website, podcasts, webinars, and social media pages in conjunction with Marketing and Sales Departments.
- Monitors industry changes for dissemination to internal and external clients.
- Trains colleagues on industry-specific information, database utilization, and data retention best practices.
- Oversees the preparation and distribution of Regulatory Tracker products and other subscription-based products.
- Partners with the Sales Team to provide subject matter expertise support on sales calls, RFPs, and project quotations.
- Adapts team processes to improve efficiency and scalability and cross-supports other business licensing teams during volume shifts.
Requirements
- Ability to multi-task and prioritize competing deadlines.
- Ability to work with large data sets.
- Proven record of delivering high-quality, time-sensitive results.
- Comfort functioning in an always evolving regulatory environment.
- Excellent organizational and communication (both verbal and written) skills.
- Excellent attention to detail and high degree of accuracy and consistency.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills
- Business license research
- Database management
- Technical writing
- Content generation
- AI functionality
- Data capture
- Subject matter expertise
- Process improvement
- Communication skills
- Organizational skills
Location
- Onsite (potential requirement)
Work Type
- Full-time
Experience Level
- 3+ years of experience
- Senior
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- $40,800.00 - $68,950.00 USD
- Eligible for Bonus
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
About the Company
- Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.
Equal Opportunity
- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.