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About the Role

Reporting to the Retail Operations Manager, ANZ, you will play a key role in supporting the day-to-day operations of our retail stores across Australia and New Zealand. Working closely with Store Managers, cross-functional teams, and external vendors, you will help ensure our stores operate efficiently, safely, and in line with brand standards. This is a dynamic role suited to someone who thrives in a fast-paced retail environment and enjoys balancing operational priorities, project coordination, and stakeholder management.

Responsibilities

Support the execution of operational initiatives across the ANZ store network.
Partner with Store Managers to drive operational consistency and best practice.
Coordinate and communicate retail operational processes, policies, and updates.
Identify opportunities to improve store efficiency and simplify ways of working.
Assist with store openings, refurbishments, relocations, and operational projects.
Act as the primary point of contact for maintenance providers, landlords, contractors, and other vendors.
Coordinate store repairs and maintenance requests to ensure timely resolution.
Manage service requests and monitor vendor performance against agreed service levels.
Support invoice processing, vendor documentation, and budget tracking.
Build strong relationships with external partners to deliver exceptional support to stores.
Provide day-to-day operational support and guidance to store teams.
Partner with internal stakeholders including Retail, HR, Finance, IT, Visual Merchandising, and Loss Prevention.
Support the coordination of operational supplies, store equipment, and uniforms.
Assist with store communications and training resources.
Maintain operational trackers, reporting dashboards, and project timelines.
Analyse operational data and provide insights to support business decisions.
Coordinate retail projects and ensure successful delivery across stores.
Support budget management and cost-control initiatives.

Requirements

3+ years' experience in retail operations, facilities coordination, store support, or a similar retail environment.
Experience managing relationships with vendors, contractors, and service providers.
Strong organisational skills with the ability to manage multiple priorities simultaneously.
Excellent communication and stakeholder management skills.
High attention to detail and a proactive problem-solving mindset.
Advanced Microsoft Office skills, particularly Excel and PowerPoint.
Experience supporting multi-site retail operations will be highly regarded.

Skills

Microsoft Office
Excel
PowerPoint
Retail Operations
Facilities Coordination
Store Support
Vendor Management
Stakeholder Management
Project Coordination
Problem-solving

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

3+ years

Benefits

Generous employee discounts and benefits.

About the Company

Explore the possibilities across our global house of brands.
Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally.
Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.
At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York.
We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Be part of an iconic global fashion and lifestyle brand.
Work with a collaborative and supportive ANZ team.
Opportunity to contribute to exciting retail projects and initiatives.
Career development and growth opportunities within Tapestry's house of brands.

Equal Opportunity

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration.
These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.