Customer Service Representative at Globus Medical | AU | Rezi

Customer Service Representative at Globus Medical

Customer Service Representative

Globus Medical · AU

3 weeks ago

Customer Service Representative

Globus Medical · AU

23 days ago
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About the Role

Globus Medical is dedicated to delivering innovations that improve the quality of life for patients with musculoskeletal disorders. Our team is driven by the needs of patients and healthcare providers, fostering a culture of exceptional response by transforming clinical insights into tangible solutions that enhance surgical techniques and outcomes.

Responsibilities

  • Provide administrative support in billing of cases, collection of purchase orders, and invoicing.
  • Maintain the database by entering, updating, and retrieving customer/surgeon data.
  • Format and generate reports.
  • Assist in resolving outstanding purchase order problems from past due accounts.
  • Respond to customer inquiries, both internal and external.
  • Support the Sales team with reports, past sales history, and revenue collection.
  • Adhere to agreed customer service levels and standards.
  • Participate in the acquisition of outstanding customer purchase orders.
  • Process internal and external customer quotes as requested.
  • Interact with internal and external customers to manage patient case information, customer queries, and process/invoice customer orders.
  • Address customer complaints.
  • Perform reporting tasks.
  • Perform other duties as assigned.

Requirements

  • High level of quality awareness, accuracy, and attention to detail.
  • Strong communication, organizational, problem-solving, and analytical skills.
  • Superior communication skills with the ability to read and interpret documents.
  • Advanced ability to work independently, multitask, and handle various priorities in a fast-paced environment.

Skills

  • Communication
  • Organization
  • Problem-solving
  • Analytical skills
  • Customer service
  • Data entry
  • Reporting

About the Company

  • At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders.
  • Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them.
  • We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions.
  • Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.
  • Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
  • Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
  • Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
  • Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
  • Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Opportunity

  • Globus Medical is an equal opportunity employer.
  • All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship.
  • We are committed to a diverse workforce.
  • We value all employees’ talents and support an environment that is inclusive and respectful.