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About the Role
The Front Desk Receptionist is the first point of contact at SEV Laser, responsible for delivering an elevated client experience. This role manages scheduling, supports service education and sales, and ensures smooth daily operations in a performance-driven environment, upholding SEV’s service standards and contributing positively to the team culture.
Responsibilities
- Greet every client entering and exiting the clinic
- Manage check-in, check-out, and payment processes
- Provide accurate information about treatments, packages, retail, and promotions
- Address client questions professionally and courteously
- Maintain confidentiality and uphold SEV service standards
- Actively promote services, memberships, and retail products
- Identify client needs and recommend appropriate treatments or upgrades
- Support clinic sales goals through product knowledge and engagement
- Maintain up-to-date familiarity with pricing and promotions
- Accurately book, modify, and cancel appointments
- Answer phone calls with elevated phone etiquette
- Respond to emails and voicemails promptly
- Utilize booking and client-management systems efficiently
- Support scheduling flow and operational updates
- Open and close clinic per Standard Operating Procedures
- Maintain a clean, stocked, organized front desk and lobby
- Assist with transitional cleaning of treatment rooms as needed
- Monitor inventory and notify management when supplies run low
- Participate in required service and sales training
- Model SEV service standards and professionalism
- Support onboarding of new team members
- Contribute positively to team culture
Requirements
- Previous experience in a receptionist or customer service role is preferred
- Strong sales skills with a proven track record of meeting or exceeding targets
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency in Zenoti scheduling software is preferred
- A positive attitude and a passion for the beauty and wellness industry
- Comfortable using computer systems and booking platforms
- Reliable, punctual, and consistent attendance
- Ability to work independently
- Weekend availability required
- Must be available to work up to 3 days per week including weekends
- Must be available to work from 9:30am-7:30pm each day
Skills
- Sales
- Customer Service
- Communication
- Interpersonal Skills
- Multitasking
- Time Management
- Zenoti Scheduling Software
- Computer Systems
- Booking Platforms
Work Type
- Part-time
Benefits
- Employee Discounts on SEV services and products
- Paid Sick Leave
- Opportunities for professional growth and internal career advancement
- Participation in Company recognition programs and team events, where applicable
About the Company
- SEV Laser plays a critical role in delivering an elevated client experience.
- SEV values the contributions of our part-time team members and offers a supportive work environment with meaningful perks.
Equal Opportunity
- SEV Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law.
- This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.