Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Owner Onboarding Manager leads the sales site Owner Onboarding Team, providing training, performance reviews, and development. This role partners with site leadership and the sales team to identify training opportunities for compliance and retention best practices. The Manager communicates with the Director of Owner Onboarding regarding escalations, process improvements, and team development.
Responsibilities
- Hire, train, and manage the team to reflect the Wyndham culture of Lead with the Heart initiative.
- Coach, motivate, and develop the team to achieve departmental goals and rescission targets.
- Monitor team performance to maximize effectiveness, development, and productivity.
- Take appropriate corrective disciplinary action as necessary.
- Oversee the performance review process and Payroll for the department.
- Monitor and inspect all work-related courses to ensure they are up to date.
- Develop and implement operational plans of action through OKRs to maximize team effectiveness, productivity, retention, and compliant sales and document presentations.
- Provide post-sale customer service for sales retention and compliance to deliver exceptional OE and Guest Service Scores.
- Partner, create value-added solutions/initiatives, and collaborate with the Director of Owner Onboarding.
Requirements
- Ability to prioritize and organize tasks
- Ability to influence
- Excellent verbal and written communication and interpersonal skills
- Ability to manage concurrent assignments effectively and efficiently
- Strong conflict management skills
- Expert Contract Standards Expertise preferred
- T+L product knowledge expertise preferred
- Ability to establish immediate relationships with internal and external departments
- Basic computer skills, including Microsoft Word and Excel along with Microsoft Power Point and Teams.
- Two (2) years customer service experience required
- 1-2 years of leadership experience preferred
- 1-2 years WVO sales experience preferred
- 1-2 years timeshare and/or real estate experience preferred
- Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Skills
- Leadership
- Training
- Performance Management
- Customer Service
- Sales
- Compliance
- Conflict Management
- Communication
- Interpersonal Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Teams
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2 years customer service experience
- 1-2 years leadership experience
- 1-2 years WVO sales experience
- 1-2 years timeshare and/or real estate experience
Education Level
- Bachelor Degree or equivalent of education and directly related experience.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off
- Parental leave
- Holidays
- Wish day paid time to volunteer
- 401k with employer match
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
About the Company
- Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
- Innovation and growth keep our work interesting and fun.
- Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
- Hospitality is at the heart of all we do at Travel + Leisure Co.
- Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
- We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
- Join our global team and build a career where memories start with you.
Equal Opportunity
- We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
- If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.