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About the Role

We are looking for an experienced Senior Product Consultant to join our team, and organize digital product development for our clients and ensure high ROI. The Senior Product Consultant role sits within the Product Management team at APPLY, and is the backbone of all project executions. You own the product vision, requirements management, and ROI of the products that we build for our clients. Your duties will include generating purposeful ideas, strategy and vision creation, and following through with end-to-end product definition and development. You will also be responsible for ongoing management, operation, and optimization of the product.

Responsibilities

Build and champion product strategies and vision throughout client engagements, as well as brief and inspire internal team members to deliver on that vision.
Retrieve and analyze feedback from customers, stakeholders, other teams, and various research methods, workshop facilitation methodologies to shape requirements, features and end products.
Take ownership over creating product plans and roadmaps with the buy-in of executive stakeholders.
Prepare, review and present product requirements documents (PRD) - be meticulous in ensuring requirements of all types (client, business, user experience, design, technical, non-functional) are understood, documented, kept up-to-date, conflicts resolved, and finally communicated in a timely fashion to team members and client stakeholders.
Organize product releases and priorities properly, ensuring compliance with business value expectations.
Prepare recommendations to track product use and impact end users - define measurement plans for the digital products that we design and build. Build your skills using a repertoire of analytics tools.
Ensure requirements have been delivered to specifications, defects have been managed through to resolution, and assess readiness for launch.
Continuously prepare recommendations to expand product base and vision - based on data and research-driven insight.
Add value to the team - you are not just an order-taker. You understand what it means to drive ROI through business and customer value, you understand the constraints from all directions, and you use your consultative skills to make recommendations to move vision forward.
Building and maintaining strong relationships with the client along with third party vendors.

Requirements

Capable of detecting the main projects, initiatives, and epics that must be executed to achieve the expected business results.
Effective communicator and facilitator, able to successfully manage expectations.
Able to convey technical concepts to non-technical people as well as turn business, UX, design requirements into technical specifications.
Experienced with stakeholder relationship management and know how to read and engage a room.
Experienced with backlog management, sprint planning, and roadmapping exercises, and able to generate spaces and workshops to define approaches and align solutions.
Understanding of Sports & Entertainment design, along with html and next.js processes.
Excellent grasp of creating and reviewing accessibility requirements, specifically WCAG 2.2 and high proficiency in using accessibility assessment tools and software.
Creative leader, team player, and problem solver.
Professional, confident, and able to understand which ideas will and which won’t work.
Proven experience in a consultation role, through Agency, Consultancy, or other Professional Services Firm.
Strong proficiency in stakeholder management.
Demonstrated experience using Contentful as a headless CMS for building and managing websites is a bonus.
Ability to break down complex problems into logical, digestible steps.
Comfortable with ambiguity and thriving on turning ambiguity and conflicting information into clarity in a fast-changing environment.
Portfolio of digital products that have been shipped, managed and operated, and can share how it delivered value to end users.
Minimum of 7 years of experience in a Product Management or similar position.

Skills

AI-native delivery
Product vision
Requirements management
ROI analysis
Strategy creation
Product definition
Product development
Product management
Product operation
Product optimization
Workshop facilitation
Product planning
Roadmapping
Product requirements documentation (PRD)
Analytics tools
Stakeholder relationship management
Backlog management
Sprint planning
HTML
Next.js
Accessibility requirements (WCAG 2.2)
Accessibility assessment tools
Contentful (headless CMS)
Problem-solving

Location

Greater Toronto Area, Canada
Greater Vancouver Area, Canada

Work Type

Hybrid
Remote

Experience Level

Senior
7+ years

Salary/Compensations

$90,000 - $130,000

Benefits

Modern tools, systems and approaches
Value your time, safety, and health
Work community where you can thrive and grow
Agentic Delivery
Broaden your skills on a range of engagements with international brands that have a global impact
Inclusive and safe environment
AI & Strategic Upskilling
Generous training budgets
Mentorship
Generous vacation policy
Flexible personal time off (PTO)
Customizable extended health and dental plan
Flexible work arrangements

About the Company

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands.
We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality.
We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz.

Equal Opportunity

APPLY is a safe, respectful, and inclusive community where differences are celebrated.
We are committed to equal opportunity and fostering a workplace where everyone belongs.
For recruitment accommodations, please email careers@applydigital.com.