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About the Role
The Puppy Program Field Representative supports Canine Companions programs including puppy, marketing, and philanthropy. This role requires extensive travel, a diverse knowledge base of Canine Companions programs, and exceptional customer service skills.
Responsibilities
- Support puppy classes by leading or assisting with classes throughout the region, including out-of-state travel.
- Follow up with puppy raisers on behavior and health issues.
- Evaluate puppies in the field to better prepare them for professional training.
- Transport puppies to and from the airport and deliver them to puppy raisers or the region.
- Provide support for the prison and college programs.
- Assist in the recruitment of new puppy raisers while in the field.
- Educate communities about the Canine Companions mission and puppy raising program.
- Manage the puppy raiser group within VolunteerConnect.
- Assist regions in timely follow-up on puppy reports.
- Support the fostering and rehoming process within the puppy program.
- Engage volunteers on the waiting list to maintain involvement and interest.
- Provide regional puppy program support during PTO, vacancies, and other coverage needs.
- Monitor data accuracy and assist with cleanup efforts.
- Train Puppy Class Leaders and teach puppy classes.
- Conduct twelve-month puppy assessments.
- Assist the Puppy Program Manager with Puppy Workshops.
- Coordinate the flow of puppies in and out of the regions, partnering with the Volunteer Manager and Canine Travel team on Hub and Spoke and flow in/out of college and prison programs.
- Assist with demonstrations and presentations at fundraisers, outreach events, and media requests.
- Be accountable for direct responsibilities and for serving fellow staff and constituents with whom the position interacts.
- Ensure actions and communications follow core values.
Requirements
- Minimum of two years of apprenticeship at an Assistance Dogs International or International Guide Dog Federation accredited school, or a combination of skills and experience that meets the needs of the essential functions of the job.
- Minimum of two years of experience with an Assistance Dogs International membership organization.
- Minimum of two years of experience working with volunteers.
- Minimum of two years of experience working with dogs aged 0-24 months.
- Prior experience in planning logistics and communications.
- Ability to problem-solve in high-stress situations.
- Ability to work with people with a variety of disabilities.
- Ability to perform several tasks concurrently, with strong time management and organizational skills.
- Excellent interpersonal and oral, verbal, and written communication skills.
- Ability to maintain confidential information.
- Ability to organize and maintain detailed records, complete necessary paperwork, and meet deadlines.
- Ability to use computers, word processing, spreadsheets, email, and database applications.
- Strong knowledge of Salesforce and VolunteerConnect similar database systems and general computer literacy.
- Public speaking and presentation skills for both live and online audiences.
- Ability to take direction and show initiative.
- Ability to cooperate with coworkers.
Skills
- Customer service
- Logistics planning
- Communications
- Problem-solving
- Interpersonal skills
- Oral communication
- Verbal communication
- Written communication
- Record keeping
- Computer literacy
- Database applications
- Salesforce
- VolunteerConnect
- Public speaking
- Presentation skills
Location
- New York - Medford, NY 11763
Work Type
- Full-time
Experience Level
- Minimum of two years of apprenticeship at an Assistance Dogs International or International Guide Dog Federation accredited school
- Minimum of two years of experience with an Assistance Dogs International membership organization
- Minimum of two years of experience working with volunteers
- Minimum of two years of experience working with dogs aged 0-24 months
Salary/Compensations
- $27-$28.50 per hour
Benefits
- Employer-matched 403(b) retirement plan
- Additional paid hours to volunteer within your community
- Employee Assistance & Wellness Programs
About the Company
- At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities.
- As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job.
- Our commitment to our mission is reflected in our equally strong dedication to our employees.
Equal Opportunity
- We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
- Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
- If you need accommodations during the interview process, please let us know. We are committed to ensuring all applicants have equal access to the opportunity to succeed.