Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technology Solution Center Specialist - Field Services Southwest role.
Rezi rewrites your resume against PNC's job description. Free.
Tailor your resume to this Technology Solution Center Specialist - Field Services Southwest role.
Rezi rewrites your resume against PNC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technology Solution Center Specialist - Field Services Southwest posting at PNC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technology Solution Center Specialist - Field Services Southwest posting at PNC — free, in seconds.
About the Role
As a Technology Solution Center Specialist within PNC's Field Services SW organization, you will provide support and complex problem resolution for technology products and applications. You will utilize utilities and tools to provide remote/onsite technical support services on end user software and hardware. This role is based in Austin, TX.
Responsibilities
- Provides support and complex problem resolution for technology products and applications.
- Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
- Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
- Engages and assists vendors for technology implementations and resolving issues.
- Maintains and upgrades network systems for specific requirements, as needed.
- Executes change requests to implement and refresh technology.
- Resolves incidents and fulfills requests in accordance with knowledge documentation.
- Serves as a mentor while coaching team members and leading knowledge sharing initiatives.
Requirements
- Experience troubleshooting hardware, software, network, printer, and connectivity issues.
- Knowledge of Windows 10/11, Microsoft 365, and enterprise IT environments.
- Device deployment, imaging, setup, and refresh experience.
- Familiarity with networking concepts, access points, routers, and security practices.
- Experience with incident management, ticketing systems, and technical support processes.
- Must demonstrate appropriate knowledge, skills, and abilities for a role.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Skills
- Customer Solutions
- Data Architecture Development
- End Users
- Problem Resolution
- Technical Support
- Customer Support Policies, Standards and Procedures
- Customer Support Service Agreements
- Hardware Infrastructure
- IT Environment
- IT Project Management
- IT Service Management (ITSM)
- IT Systems Management
- Performance Measurement and Tuning
- Service Request Management Process
- Systems Software Infrastructure
- Telecommunications
- Workflow Analysis
Location
- Austin, TX
Work Type
- In-office
Experience Level
- < 1 year of professional experience
Education Level
- Bachelors
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
About the Company
- At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
- We are all united in delivering the best experience for our customers.
- We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
- PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
- PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused, Managing Risk.
Equal Opportunity
- PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
- At PNC we foster an inclusive and accessible workplace.
- We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.