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About the Role
Supervise and train Spa team members to ensure guests receive the ultimate spa experience. This role involves scheduling appointments, managing guest check-ins and check-outs, and assisting with retail sales. The Wellness Supervisor will handle guest issues with a friendly and helpful demeanor, creating solutions.
Responsibilities
- Ensure the spa and fitness facilities are prepared for proper opening and closing each day
- Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
- Arrange all spa appointments for a la carte services/activities and packages
- Support Director of Wellness with all administrative functions of the Spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
- Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff as well as review and revise scheduling daily
- Assist with billing for all Spa services and retail sales including preparing receipts
- Be thoroughly familiar with and provide instruction on Spa software
- Assist with inventories and cost control
- Assist in monitoring and evaluating Spa Reception and Locker Room employees
Requirements
- At least 1 year of experience within a luxury hotel property, spa environment or luxury retailer preferred
- Experience leading a small team with a positive and heartfelt approach
- Ability to handle customer requests, issues and come up with quick solutions
- Trusting to handle confidential guest information
- Show initiative and strive to prioritize operational needs and anticipate guest requests
- Be an excellent communicator, great listener and super understanding whether towards other team members or guests
Skills
- Spa software
- Billing
- Inventory management
- Customer service
- Communication
- Leadership
Location
- Austin
Work Type
- Full-time
Experience Level
- Non-Management
About the Company
- Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
- Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
Equal Opportunity
- 4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.