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About the Role
Every Enterprise customer relationship begins with the challenge of getting their data into our platform cleanly, securely, and reliably. This role owns that journey end to end, sitting at the intersection of people, process, product, and data. You will run the onboarding and integration lifecycle for new Enterprise customers, coordinating across multiple teams and staying close to the technical detail. Your learnings will be used to improve future onboarding processes.
Responsibilities
- Own the onboarding plan, leading end-to-end delivery from kickoff through go-live.
- Define scope, timelines, milestones, and resource requirements, holding the team accountable.
- Motivate customers to prioritize onboarding and move at pace, ensuring a positive experience.
- Understand customer business context, data landscape, stakeholder needs, and security considerations.
- Work hands-on with customer data and IT teams to gather requirements and clarify ambiguity.
- Act as the central hub between product, engineering, data science, customer success, and external partners.
- Translate technical detail for business stakeholders and business context for technical teams.
- Partner with data scientists to understand data needs for modeling and insights.
- Proactively identify risks, dependencies, and blockers, developing mitigation plans.
- Maintain consistent reporting for internal leadership and external partners.
- Facilitate onboarding retrospectives to review what worked, what didn't, and why.
- Define and track post-go-live metrics to assess onboarding outcomes.
- Capture decisions, challenges, and customer feedback to drive product and process improvements.
Requirements
- Proven delivery experience in SaaS, technology, or data integration environments (around 5+ years).
- Track record of building a plan, running it, and landing it.
- Strong stakeholder management skills, including managing relationships internally and externally.
- Ability to motivate people who do not report to you to prioritize work and commit.
- Genuine technical fluency with data and comfort working directly with data.
- Familiarity with cloud data platforms, data ingestion patterns, or pipeline tooling is advantageous.
- Clear, direct communication skills, able to explain technical concepts to business audiences and vice versa.
- Real curiosity about the customer's world, with empathy for their situation.
- A curious, methodical approach to problem-solving, digging into root causes.
- A process-builder's instinct, with the ability to document and systematize repeatable processes.
- An analytical, data-driven mindset, using data to track progress, measure success, and make decisions.
- Comfort with ambiguity and pace, being pragmatic and resourceful.
- A growth mindset and openness to feedback.
- A unique perspective and a genuine desire to learn.
Skills
- Data integration
- Stakeholder management
- Technical communication
- Problem-solving
- Process improvement
- Data analysis
- Project management
Location
- Sydney
- Melbourne
- New York
Work Type
- Hybrid
Experience Level
- 5+ years
Benefits
- Equity Ownership (ESOP)
- 12 weeks paid parental leave for primary carer
- 6 weeks paid parental leave for secondary carer (after 2 years)
- Flexible Leave (up to 6 weeks per year)
About the Company
- Early-stage B2B SaaS company with a proven platform.
- Trusted by big-name clients and generating millions in revenue.
- Mission: to build a universal business growth decision engine.
- Empowers marketing, media, agency, analytics, and finance teams to organize, analyze, and action data at scale.
- Unlocks and optimizes the true drivers of sustainable growth.
- Hybrid team spread across Sydney, Melbourne, and New York.
- Values open communication, diverse perspectives, and a culture of continuous learning and feedback.