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About the Role

As a Customer Delivery Manager, you will maintain the engine that drives the Customer Delivery team forward. You will connect Loft's product development efforts to our customer value stream, ensuring the team has the right capabilities, tools, and plans to execute customer missions. You will own Mission Development Plans that coordinate work across engineering, product, and operations teams; manage the Customer Offering Portfolio that defines what Loft can deliver; and drive quality, visibility, and consistency in how new capabilities are deployed to our customer offering.

Responsibilities

Own the Mission Development Plan for assigned missions: identify all work required to deploy and execute the mission, break it down into committed work packages with contributing teams, and drive it to completion against launch-anchored deadlines
Manage the Customer Offering Portfolio: maintain the catalog of capabilities Loft can draw on to execute customer missions, identify deltas between the portfolio and upcoming mission needs, and drive new capability development with product and engineering teams
Partner with Customer Delivery Engineers to deliver customer value: CDEs execute the mission with the customer, and you ensure the capabilities, plans, and tooling they need are in place when they need them
Connect Customer Delivery to Loft's product organization by representing operational and customer constraints in product planning, and by managing the deployment of new features and capabilities into operational use
Drive cross-functional coordination and status clarity: run internal reviews with CDEs, report on development progress, risks, and blockers, and keep leadership and customers aligned on where things stand
Engage directly with customers, up to the executive level, on mission development scope, schedule, and capability tradeoffs
Continuously improve Customer Delivery processes, templates, and workflows to increase execution efficiency without sacrificing quality

Requirements

~8 years of professional experience in technical program, product, or engineering roles
~3 years as an Engineering Program Manager (EPM) or Product-focused Technical Program Manager (TPM) at a product-driven technology company, leading cross-functional programs from definition through ship
Experience deploying products into production or operational environments, including release readiness, cross-team dependency management, and post-deployment quality
Experience in the satellite or aerospace industry, with working knowledge of spacecraft systems, mission operations, or payload development
Experience working directly with external customers, including executive-level stakeholders
Exceptional and proven technical aptitude: able to go deep with engineers on architecture and tradeoffs, and translate that fluently for customers and executives
Excellent communication skills at all levels, from engineering deep dives to executive summaries, with the organization and prioritization skills to run multiple parallel workstreams in a fast-paced environment
Direct experience with satellite on-orbit operations, commissioning, or ground segment software
Technical leadership experience (leading engineers or technical teams, formally or informally)
Experience building or managing a product/capability portfolio, roadmap, or plan of record
Experience with international customers and distributed teams

Skills

Technical Program Management
Product Management
Engineering Program Management
Technical Program Management
Cross-functional program leadership
Product deployment
Release readiness
Cross-team dependency management
Satellite industry knowledge
Aerospace industry knowledge
Spacecraft systems knowledge
Mission operations knowledge
Payload development knowledge
Customer engagement
Executive stakeholder management
Technical aptitude
Communication skills
Organization skills
Prioritization skills
Satellite on-orbit operations
Ground segment software
Technical leadership
Portfolio management
Roadmap management
Plan of record management
International customer experience
Distributed team experience

Location

San Francisco, CA
Golden, CO
Toulouse, France

Work Type

Onsite
International exposure

Experience Level

~8 years of professional experience
~3 years as an Engineering Program Manager (EPM) or Product-focused Technical Program Manager (TPM)

Salary/Compensations

$140,000 - $190,000 a year

Benefits

100% company-paid medical, dental, and vision insurance option for employees and dependents
Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
Flexible Time Off policy for vacation and sick leave
12 paid holidays
401(k) plan
Equity options
Daily catered lunches and snacks in office
International exposure to our team in France
Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
Off-sites and many social events and celebrations
Relocation assistance when applicable

About the Company

Loft Orbital's mission is to make space simple. We deploy customer missions on our satellite infrastructure so our customers can focus on their applications instead of the spacecraft underneath them.
Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.
We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more.
Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months.
With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.
With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.

Equal Opportunity

Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes.