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About the Role

We inspire reading, learning, creativity, and play. As a Retail Sales Assistant, you will be the face of our brand, creating moments that make customers smile and helping them discover products they'll love. You will also play a key role in maintaining the store's appearance and ensuring smooth operations.

Responsibilities

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• Open and close the store securely (as a Keyholder).
• Support with cash handling and store security (as a Keyholder).
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.
• Manage stairs and heavy stock.

Requirements

• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.
• Experience with store opening/closing and basic supervisory responsibilities (for Keyholders).
• Must be over 18 to be a Keyholder.
• Training and support will be provided for Keyholder responsibilities.

Skills

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.

Location

• Onsite

Work Type

• 8 hour contract
• Full-time

Experience Level

• Entry Level
• Keyholder experience

Salary/Compensations

• Enhanced rate of pay for Keyholders

Benefits

• 25% Colleague Discount
• Exclusive Double Discount days
• MyWorks - Exclusive online discounts
• Family Friendly Leave - Enhanced maternity, paternity and adoption pay
• 28 days holiday including bank holidays (33 days for Deputy and Store Managers)
• Can-Do Academy - Training and development
• Stream - Early access to 50% of wages
• Share Scheme
• 24/7 support for you and your family via Retail Trust Charity
• Healthcare Cash Plan
• Long service awards
• Pension
• Life assurance
• Cycle to Work scheme
• Optional charity giving

About the Company

• We don’t just sell products. We inspire reading, learning, creativity and play.
• Our Purpose: To inspire reading, learning, creativity and play.
• Our Values: We are Crafty, Caring, and Can-do.

Equal Opportunity

• Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
• Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community.
• Open to discussions around working hours and flexible working.
• Will support reasonable adjustments for interviews.