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About the Role

The Strategic Account Manager is responsible for maintaining deep customer relationships to drive growth. They will cover our largest global clients, aligned to the company’s strategy and supporting the global directives. This role will drive a high-performance culture within the Americas region. By collaborating with internal partners, the Strategic Account Manager delivers exceptional service and solve complex problems by positioning LSEG solutions. The position will manage a defined global book of business and will be accountable for the commercial close of all deals. They will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Responsibilities

Manage sales goals, business development, strategic account planning, client relationship management, and customer support on LSEG's most prominent strategic accounts.
Demonstrate accountability for the retention and growth of a multi-million-dollar book of business.
Grow LSEG's revenue and market share at high value and complex designated accounts to achieve strategic company objectives.
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs.
Maintain solid understanding of LSEG propositions to initiate conversations and raise interest.
Build and embed a long-term trusted advisor relationship within their accounts.
Drive growth by expanding Refinitiv footprint within their accounts.
Focus on maintaining overall customer engagement and expanding and retaining managed net revenue.
Oversee all commercial activities within accounts, owning the end-to-end customer relationship.
Drive efficiency in account administration, especially for lower value and growth potential accounts.
Manage internal and external stakeholders and maintain networks to negotiate and close deals.

Requirements

Strong understanding of customers and their business model and workflows.
Industry experience within the customer segment.
Strong product knowledge.
Relationship building skills.
Selling skills (identity, develop and articulate a complex proposition/consultative selling).
Strong negotiation skills.
Strong interpersonal skills.
Ability to develop and execute a sales plan.
Ability to use a variety of technology with a high level of proficiency.
Problem solving ability to understand, articulate, structure and solve client needs.
Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
University/college degree may be required; equivalent experience may be considered depending on position/department.
Significant work experience in applicable industry and knowledge of customer workflow required.
Proven account management, sales or marketing experience in a customer facing environment required.
Customer relationship management required throughout all levels within an organization.
Prefer 3 – 5 years’ experience covering global accounts.

Skills

Relationship building
Selling
Negotiation
Interpersonal
Sales planning
Technology proficiency
Problem solving
Presentation
Communication

Experience Level

Manager
3 – 5 years’ experience covering global accounts

Education Level

University/college degree may be required; equivalent experience may be considered depending on position/department.

Salary/Compensations

$119,200 - $198,800
Target variable compensation will be commensurate with the posted career stage.

Benefits

Annual Wellness Allowance
Paid time-off
Medical
Dental
Vision
Flex Spending & Health Savings Options
Prescription Drug plan
401(K) Savings Plan and Company match
Basic life insurance
Disability benefits
Emergency backup dependent care
Adoption assistance
Commuter assistance
Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives

About the Company

LSEG is a leading global financial markets infrastructure and data provider.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
We will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
Colleagues can get involved through fundraising and volunteering.

Equal Opportunity

We are proud to be an equal opportunities employer.
This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.