Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director of Student Accounts is responsible for the efficient and effective organization and operation of all functions related to tuition and fee billing, collection, deposit, disbursement, and record maintenance. This role provides superior service to students, employees, and other customers, and establishes policies and procedures to ensure financial resources and operations are utilized prudently and in compliance with pertinent external financial regulations. The Director reports to the Chief Finance Officer and Senior Vice President of Finance and Administration.

Responsibilities

Manage staff, including supervision, training, recruitment, selection, and performance management.
Maintain accurate student account information and reconcile related data, including fees, dates, detail codes, accounts receivable, allowances, bad debt, and collections.
Manage the financial aid refund process, including system management and refunds from dropped courses.
Review and approve correction forms for student accounts and clerical reconciliations.
Address and direct student inquiries and concerns.
Oversee daily computer processes and feeds for student transactions.
Manage third-party charges and authorizations, including processing fee waivers, posting exemptions, submitting payment requests, and communicating with stakeholders.
Oversee the process for class enrollment purges for non-payment to ensure accurate class rolls.
Ensure departmental compliance with rules, regulations, and policies for student transactions, fund deposits, and credit card machine usage; prepare documents for auditors.
Assist with year-end financial statement preparation and prepare various financial reports.
Update and ensure accuracy of Office of Student Accounts information in official documents like the catalog and website.
Maintain confidentiality of information and comply with FERPA guidelines.
Participate in the preparation and issuance of annual 1098T tax forms.
Complete Departmental Continuous Improvement Plans in line with the College’s Strategic Plan, including implementing online billing/payment systems.
Perform other duties as assigned.

Requirements

Bachelor's degree with a major in accounting or related business degree.
Five (5) years of experience in accounts receivable management, customer service, managing cashiering and online payment systems, and accounting.
Demonstrated supervisory experience.
Experience in higher education student accounts or governmental accounting/auditing is preferred.
Ability to maintain confidentiality of records and information.

Skills

Demonstrated communication skills (verbal, written, listening).
Demonstrated supervisory skills (prioritizing workload, meeting deadlines).
Demonstrated relationship management skills (interpersonal, customer service).
Ability to interact comfortably and confidently with all levels of stakeholders.
Demonstrated computer skills (MS Office, database systems).
Ability to troubleshoot, recognize, and solve problems effectively.
Ability to exercise good judgment in evaluating situations and making decisions.
Demonstrated knowledge of financial record keeping and reporting principles and procedures.
Detail-oriented with superior organizational and time management skills.
Ability to complete multiple projects simultaneously.

Location

Albany, NY

Work Type

Full-time
On-site

Experience Level

5 years of experience
Supervisory experience

Education Level

Bachelor's degree in accounting or related business degree
Master's degree in Business, Finance, or Accounting preferred

Benefits

Medical benefits
Dental benefits
Vision benefits
Free life insurance
Disability programs
Tuition assistance programs
Retirement plan with employer match and contribution
20 paid holidays
Paid sick time
Paid vacation time
Wellness rewards
Free gym access
Free parking
Identity theft protection

About the Company

Albany College of Pharmacy and Health Sciences (ACPHS) offers a comprehensive benefits package for full-time employees.

Equal Opportunity

ACPHS is an Equal Opportunity Employer and does not discriminate against any protected class of job applicant or employee in our hiring and employment practices.