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About the Role
As a Customer Experience Coordinator, you will set the tone and ensure the delivery of our Radically Personal customer journey. You will act as the store’s lead ambassador of the brand and a point of reference for the customer, supporting efficient store operations and providing exemplary service to maximize sales and promote the Company’s image.
Responsibilities
- Ensure client expectations are exceeded at each visit and maintain an environment focused on the client experience by utilizing hospitality tools.
- Ensure all employees present professionally for each customer interaction according to company policies and practice the highest level of customer service to achieve maximum sales.
- Ensure clienteling activities are mapped for each guest.
- Ensure seamless efficiency and a positive atmosphere in the customer experience.
- Partner with leadership and expert teams to proactively address service issues.
- Perform other duties assigned by the store leadership team.
Requirements
- Previous experience in sales, hospitality, and/or service.
- Exceptional customer service/clienteling skills and excitement to build relationships.
- Professional verbal and written communication skills.
- Flexible work schedule, including evenings, weekends, and holidays.
Skills
- Customer service
- Clienteling
- Sales
- Hospitality
- Communication
Location
- Soho
Work Type
- Full-time
- Contract
Salary/Compensations
- $18 - $28 hourly
Benefits
- Top-of-the-line training program, unique to the industry
- Clothing allowance for each new season
- Generous employee discount
- Opportunity to build a career with one of the fastest growing companies in fashion
- Opportunity to travel to other stores and abroad