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About the Role
As CRM Specialist for the CRM Operations team, you will play a critical role in executing Tripadvisor communications with members via commerce streams, member newsletters and content collection communications. The ideal candidate will have a combination of email marketing experience, project management skills and the ability to communicate effectively regarding project status and email analytics.
Responsibilities
- Production of email campaigns, app push notifications, and site banners/interstitials
- Work within our marketing automation platforms to produce audiences, campaign logic, and templates based off of technical specifications
- Assist with translation requests
- Heavily test all work to preemptively catch bugs, plus approve work of teammates by following our QA process
- Assist managers in ad-hoc projects
- Producing and sending 3-5 campaigns each week
- Creating templates by updating copy, images, links, etc. within our template editor tool
- Focus is on the execution of the email, push, and site marketing campaigns
Requirements
- Meticulous attention to detail with a clear, methodical approach to problem solving
- Experience working in a CRM role in a high energy online environment
- Candidates should have 2+ years of email production experience in a corporate setting, with a strong focus on B2C
- Comfortable multi-tasking in a fast-paced environment, with the ability to manage large cross-functional projects and numerous weekly launches
- Patience and professionalism when more clarification is needed or requirements change
- Strong communication skills that enable you to engage with senior leaders and internal stakeholders
Skills
- Email marketing experience
- Project management skills
- Ability to communicate effectively regarding project status and email analytics
- Experience building campaigns in the customer engagement platform, Braze, is a plus
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work
Location
- Remote in the United Kingdom
Work Type
- Remote
- Occasional travel to company offices as necessary
Experience Level
- 2+ years of email production experience
Benefits
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle.
- Flexible schedule.
- Donation matching.
- Tuition assistance.
- Lifestyle benefit.
- Travel perks.
- Employee assistance program.
- Health benefits.
- Generous referral scheme.
About the Company
- The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences.
- We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
- The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
Equal Opportunity
- We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.