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About the Role

SS8 is seeking a customer-facing Senior Solutions Engineer to support sales of its Lawful and Location Intelligence portfolio across Law Enforcement, Intelligence Community, and Communications Service Providers in the UK and EMEA. This role combines deep technical expertise with strategic sales, translating complex mission needs into deployable solutions and serving as the primary technical representative to customers.

Responsibilities

Lead technical discovery sessions to understand customer mission requirements.
Design and deliver end-to-end solutions tailored to customer and prospect requirements.
Own the technical sales cycle, including architecture, solution positioning, demos, POCs, and RFP/RFI responses.
Translate vague requirements into concrete system designs.
Act as a trusted technical advisor to stakeholders.
Present complex solutions clearly to diverse audiences.
Support customer workshops, technical deep dives, and executive briefings.
Bridge the gap between operational users and IT/network teams.
Develop high-level and detailed architectures integrating SS8 solutions.
Ensure alignment with telecom standards, lawful intercept frameworks, and regulatory requirements.
Collaborate with delivery teams for a smooth transition from design to implementation.
Partner with account teams to develop winning strategies.
Own creation of proposals, quotes, SOWs, and technical documentation.
Support competitive positioning and articulate differentiators.
Provide structured feedback to product management on trends, challenges, and insights.
Influence product direction with real-world use cases and customer pain points.

Requirements

10+ years in solution and systems engineering, sales engineering, network engineering, or solution architecture.
Demonstrated ability to design and size high-capacity, high-performance, mission-critical systems.
Strong understanding of telecom network architectures and signaling protocols (3G, 4G LTE/EPC, 5G Core, IMS, VoLTE, VoIP, IP networking).
Experience with lawful intercept frameworks and systems.
Solid understanding of data flows, packet capture, and network-based data collection.
Experience supporting or working with Law Enforcement Agencies (LEA), Intelligence Community (IC), or Telecommunications Service Providers (CSPs).
Hands-on experience with virtualization and/or cloud-native environments.
Solid knowledge of databases and storage systems.
Understanding of compliance, regulatory, and legal considerations in telecom and surveillance environments.
Proven ability to run technical sales cycles and close complex deals.
Experience responding to RFPs/RFIs and building technical proposals.
Strong presentation and demo skills.
Excellent verbal and written communication skills, with significant experience engaging directly with customers.
Highly professional, detail-oriented, and analytical.
Ability to operate independently and take initiative.
Capable of contributing as a key member of the technical leadership team.
Ability to simplify complex systems.
Comfortable pushing back on unrealistic customer expectations.
Strong communication across technical, operational, and executive audiences.
Self-driven, adaptable, and able to operate in ambiguous environments.

Skills

Lawful Intercept
Location Intelligence
Data Analytics
Telecom Network Architectures
Signaling Protocols
3G
4G LTE/EPC
5G Core
IMS
VoLTE
VoIP
IP Networking
Routing
Switching
Packet Capture
Network-based Data Collection
Virtualization
Cloud-native Environments
Databases
Storage Systems
RFP/RFI Response
Technical Proposals
Presentation Skills
Demo Skills
OSINT
Big Data Platforms (Hadoop, Spark, Elasticsearch)
AI/ML Applications
Cloud Experience (AWS, Azure, private cloud)

Location

UK
EMEA

Work Type

Full-time
Hybrid

Experience Level

Senior
10+ years

About the Company

SS8 is a leader in Lawful and Location Intelligence, helping make societies safer by providing real-time insights to law enforcement, intelligence agencies, and emergency services.
Our solutions enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost.
SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.
We are committed to fostering a culture of collaboration, innovation, and continuous growth.
We value your contributions and invest in your future.

Equal Opportunity

SS8 does not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, and provides reasonable adjustments throughout the recruitment process.