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About the Role

Shinola is seeking a Retail Key Holder to exceed revenue targets, build relationships, and provide exceptional guest experiences. This role involves executing brand standards, facilitating guest repairs, and contributing to a positive store environment.

Responsibilities

• Exceed revenue targets and build relationships by providing consistent guest experience.
• Execute in-person and virtual shopping appointments.
• Participate in monthly product knowledge, operational, and guest service training.
• Facilitate guests' repairs.
• Lead experience standards in stores and ensure consistency through coaching and development.
• Leverage KPIs to motivate the team and drive performance.
• Utilize Sales Force to maintain customer relationships and detailed client profiles.
• Execute brand outreach strategies to drive connection and revenue.
• Maintain a proactive selling culture focused on building long-term relationships.
• Utilize company development tools to understand and recognize team member development levels.
• Support the Store Manager with coaching, developing, and conflict resolution.
• Support store operations by enforcing company programs, initiatives, policies, and procedures.
• Abide by Time & Attendance policies and all other policies and procedures.
• Abide by the Standards of Conduct and Ethics.
• Control expenses.
• Complete tasks in a timely manner.
• Adhere to company Loss Prevention standards.
• Adhere to company shipping and handling guidelines.
• Monitor and manage store supply levels and budget.
• Manage visual merchandising standards and practices.

Requirements

• Must be 18+ years old.

Skills

• Strong organizational skills
• Strong written & verbal communication skills
• Excellent at relationship building/networking
• Critical thinker

Location

• Detroit based

Work Type

• Full-time
• Part-time

Experience Level

• 1+ years of specialty retail leadership

Education Level

• High School Diploma

Salary/Compensations

• Starting at $21.75 - $24.00 per hour
• Potential monthly bonus based on store financial performance.
• Employee hiring referral bonus

Benefits

• Paid Corporate Holidays (for FT status team members only)
• Paid Vacation days (accrued) (for FT status team members only)
• Paid Float days (for FT status team members only)
• Medical, dental & vision (for FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch

About the Company

• Shinola makes beautiful, enduring, handcrafted goods.
• Thoughtful craftsmanship, timeless design and spirited stories inspire customers.
• Each employee is a key stakeholder, making decisions that impact the company's vision.
• Opportunity to make a significant contribution at the start of an iconic American brand.
• Founded in 2011, Shinola is a Detroit based luxury design brand committed to crafting products that are built to last.
• Committed to creating high-quality manufacturing jobs.
• Operates the first at-scale watch factory in the US in 50 years.
• Handcrafts premium leather goods, jewelry, and more.
• Celebrates thoughtful design and the beauty of industry.
• Retail locations showcase commitment to quality, manufacturing, and design.

Equal Opportunity

• Shinola is committed to growing and empowering an inclusive community.
• Hires and cultivates diverse teams.
• Encourages everyone to apply, even if they do not meet 100% of the criteria.
• Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
• Considers employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.
• Provides assistance and accommodation during the application process for individuals with disabilities.