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About the Role
The Sales Associate is a key member of the customer service team, responsible for creating memorable customer experiences through authentic engagement and product expertise. This role requires deep product knowledge, particularly in sustainable fashion, and the ability to offer personal style advice.
Responsibilities
- Exude upbeat and contagious energy.
- Create memorable customer impacts through storytelling and authentic engagement.
- Become an expert in sustainable fashion, product knowledge, and personal style.
- Provide a seamless customer experience between retail stores and ecommerce platforms.
- Effectively communicate with purpose across a variety of platforms.
- Achieve personal results within a retail business, consistently outperforming sales and performance goals.
- Contribute to the brand with purpose and demonstrate advocacy through business.
- Be available during business hours, including nights, weekends, and holidays.
- Bend, reach, stretch for product, and lift/carry/move at least 40 lbs.
- Climb ladders, move around regularly, and stand for extended periods.
Requirements
- Experience in a similar scope; hi-growth direct to consumer retail brands preferred.
- Omnichannel awareness.
- Adept with technology and apps.
- Strong communication skills.
- Proven track record achieving personal results within a retail business.
- Passionate about contributing to brand with purpose.
- You are a natural people person with a desire to engage and nurture relationships.
- Acknowledge and learn from mistakes.
- Willingness to engage in hard work, be resourceful, and think outside the box.
- Inquisitive mind, comfortable asking questions and challenging the status quo.
- Ability to spread positivity and embrace brand values.
- Respond to problems with solutions; be a self-starter and thrive in ambiguity.
- Deliver on promises and show consistency between words and actions.
- Open to feedback and committed to learning and growth.
- Embody the five core values of the Faherty team: Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless.
Skills
- Sustainable fashion knowledge
- Product knowledge
- Personal style expertise
- Storytelling
- Authentic engagement
- Communication skills
- Technology and app proficiency
- Sales and performance goal achievement
- Problem-solving
- Resourcefulness
- Adaptability
- Radical candor
Location
- California Locations
Work Type
- Full-time
Experience Level
- Similar scope experience
- Hi-growth direct to consumer retail brands experience preferred
Salary/Compensations
- $17—$21 USD
Benefits
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
About the Company
- Faherty is a family-run lifestyle and apparel brand founded in 2013, fueled by purpose and optimism, aiming to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites.
- The company is committed to comfort without compromising quality, holding itself to a higher standard with a lower environmental impact, and leaving the world a better place.
- Faherty recognizes the fashion industry's impact and is dedicated to improving its environmental stewardship.
- The brand believes in the power of conversation and connection for real change and supports people and organizations making a difference.
- The leadership team shares a goal of delivering comfort and craftsmanship in a collaborative, energetic, and creative environment.
- Faherty values diversity and encourages applications from historically and systemically marginalized communities, including BIPOC, women, and the LGBTQIA+ community.
- The company strives to lead consciously, bravely, and inclusively, reflecting these values in its work.
Equal Opportunity
- We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.