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About the Role

Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. We are seeking morning/afternoon Guest services specialists (Golf Attendants) dedicated to delivering exceptional service and genuine hospitality. Golf Attendants are people-oriented, get to know Guests on a first-name basis, and are able to develop a proficiency at using our equipment, including our golf simulators.

Responsibilities

• Deliver exceptional service to guests, ensuring a fun and enjoyable experience.
• Actively check in with guests at the bar and in assigned simulators during their visit to ensure satisfaction and promptly address any concerns.
• Develop comprehensive knowledge of the golf simulators to guide guests in selecting appropriate gameplay, explain data outputs, and enhance their overall experience.
• Assist in organizing golf bag storage, managing golf equipment, and performing basic simulator maintenance and troubleshooting.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, and memberships. Use this expertise to confidently sell and cross-sell across various offerings.
• Provide informative, engaging tours of the facility.
• Follow all Five Iron standards for guest engagement, including a first drink prompt, upselling, suggestive selling, and adhering to service scripts.
• Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques.
• Use point-of-sale terminals to enter orders and process payments accurately.
• Serve food and beverages in a timely and courteous manner.
• Ensure golf simulators, and surrounding areas are clean and guest-ready.
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness.
• Verify guests' legal drinking age.

Requirements

• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast-paced environment and work with a team.
• Ability to stand, walk, and bend for long periods of time.
• Ability to lift up to 50 lbs.
• Ability to obtain proper licensing and certifications for the location.
• Proficient verbal and written communication skills.

Skills

• Golf simulator operation
• Guest service
• Hospitality
• Sales
• Upselling
• Point-of-sale (POS) systems
• Food and beverage knowledge
• Alcohol service
• Customer service

Work Type

• Part-Time Hourly

Salary/Compensations

• $16 Per Hour + Tips

Benefits

• Health, Dental, and Vision insurance (for full-time employees)
• Short-Term Disability (for full-time employees)
• Accident and Critical Illness Insurance (for full-time employees)
• 401(k) (for full-time employees)
• Free meals while working

About the Company

• Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues.
• With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

Equal Opportunity

• Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds.
• Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations.
• Five Iron Golf will consider all requests for reasonable accommodations as required.