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About the Role

This role is focused on transforming how an entire organization thinks about the people it serves. The Product Manager will own the client roadmap, influence how clinical teams, operations, partnerships, and leadership understand and prioritize the client experience, and ensure the client perspective informs decisions at every level of the organization. The role involves translating discovery and data into a clear point of view that shapes clinical, operational, and strategic priorities. The Product Manager will own everything that shapes how a client engages with Headlight, including onboarding, the Care Hub, self-service tools, AI-assisted care features, and CRM integrations. This role is for individuals motivated by the idea that thoughtful product decisions can change someone's relationship with their own mental health care.

Responsibilities

Own the full client journey - from initial encounter through intake, onboarding, active care, and all touchpoints in between, ensuring intentional, warm, and engaging experiences.
Position the Headlight client portal as an engagement platform providing meaningful, personalized connections to care at every phase.
Drive discovery by talking to clients, understanding drop-off points, diagnosing engagement breakdowns, and translating insights into prioritized product decisions.
Apply rigorous build vs. buy judgment on initiatives, evaluating third-party tools for acceleration, constraint, or differentiation.
Own the partner experience, including referral flows, partner sign-up, and feedback loops for seamless external partnerships.
Measure success across the full journey, including conversion through intake, time to first session, session attendance, engagement between appointments, retention, and clinical outcomes.

Requirements

5+ years of product management experience with a strong UX and discovery orientation.
Experience building consumer-facing digital products, ideally in a high-stakes or regulated domain.
Comfort prototyping and concepting interfaces using AI design tools.
AI literacy applied to product decisions, including evaluating tools and identifying AI value for users.
A bias toward discovery, talking to users before writing specs and building this practice into the team.
Ability to measure key outcomes such as adherence, retention, session attendance, and evidence of progress.
Genuine passion for the mission and the client problem is non-negotiable.

Skills

Product Management
UX Design
Discovery
Prototyping
AI Design Tools
AI Literacy
User Research
Data Analysis
Healthcare Product Management (plus)

Location

Remote

Work Type

W2 role
Full-time

Experience Level

5+ years of product management experience

Salary/Compensations

$130,000 - $140,000 a year

Benefits

Medical, Dental and Vision on the first of the month after employment
Paid Vacation, Sick, and Holiday time
Employee Assistance Program (EAP)
401(k) plan with company contribution
Opportunity to work in a cutting-edge healthcare technology environment
Professional development opportunities and training
Collaborative and supportive work culture
Impactful role contributing to the enhancement of patient care and healthcare processes

About the Company

Headlight is transforming mental healthcare, founded by psychiatrists.
The company is a movement focused on the front lines of the mental health crisis, transforming care access and delivery.
Headlight is transparent about capabilities, treatments, and coverage, champions innovation, and leverages data for continuous improvement.
The mission is 'Improving lives, one session at a time.'
The clinical team enjoys autonomy and institutional support, focusing on improving patient outcomes and elevating standards of care.
Headlight is the most trusted behavioral health partner in the Western U.S., with deep relationships providing unparalleled access, interoperability, and first-priority referrals.
Services are convenient, accessible, and expert, combining personalized client engagement with advanced technology.
Human-to-human relationships are indispensable, providing whole person care to ensure no one falls through the cracks.

Equal Opportunity

If you need any accommodations for your interview please email HR@headlight.health prior to scheduling.
Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!
Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment.
We seek to provide a diverse clinician base to support the diversity of our clients.
Headlight supports and respects diversity of people, culture, and ideas throughout our organization.
Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.
By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.