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About the Role

The Personal Banker position is a sales-through-service role that identifies opportunities and recommends solutions to benefit members and deepen their relationship with the Credit Union through virtual engagements, defining our brand and establishing enduring connections.

Responsibilities

• Consistently demonstrate a consultative approach to service/sales, identifying member needs, and offering solutions that benefit the member and deepen their relationship with Amplify
• Assist members in opening and managing their financial accounts remotely
• Work hand-in-hand with Business Partners to offer member holistic solutions
• Build and maintains a book of business consisting of potential and existing members
• Comprehend at a high-level company deposit product and consumer loans
• Create new memberships and activate all Amplify's available accounts
• Perform account maintenance and respond to member inquiries
• Make wise decisions that benefit members and further organizational goals by exercising good judgement
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Requirements

• High School diploma or General Education Degree (GED), plus one year of successful financial institution or sales-related experience required.
• Desire to help others and a willingness to have discussions with members regarding their financial well-being.
• Call Center experience preferred, but not required.
• Must be bondable.
• Knowledge of the use of a personal computer, Microsoft Office products, and the use of a telephone.
• Knowledge and use of a 10-key is helpful.
• Must have reliable internet access of 50MBPS.
• Must be able to work a flexible work schedule, including weekends.
• Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations.

Skills

• Personal computer
• Microsoft Office products
• Telephone use

Location

• TX - Parmer HQ - Austin, TX 72727

Work Type

• Full Time
• Remote

Experience Level

• One year of successful financial institution or sales-related experience

Education Level

• High School

Salary/Compensations

• $28.34 Hourly

Benefits

• Medical
• Dental
• 401(k) with a company match of 100% on the first 5% you contribute
• Paid volunteer hours
• Development programs
• Customized volunteer opportunities with our signature partners (Saint Louise House)
• Additional paid time off for volunteer-related activities
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members

About the Company

• As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits.
• Named a Top Workplace by the Austin American-Statesman seven years in a row.
• The only full-service financial institution that doesn’t have deposit fees of any kind.

Equal Opportunity

• Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.