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About the Role

Responsible for working closely with all Pricing associates, vendor partners, Guest Service Manager, Store Directors and Festival team members to ensure company policies and procedures are followed. Will provide controlled processes and procedures to ensure department goals and objectives are obtained.

Responsibilities

• Reinforce Festival culture, customer service, and performance expectations to all pricing associates.
• Provide consistent practices within the pricing software that supports Festival Foods price image.
• Investigate and resolve inaccuracies; respond with clear and honest feedback.
• Maintain adequate staff levels by interviewing applicants and extending job offers.
• Coach and train all new pricing associates on policies and procedures for department standards execution, including SMS pricing software, pricing handhelds and Nexgen 365.
• Participate in Performance and Development Summary and annual goal setting for self and pricing team members.
• Communicate and collaborate with the Pricing Support Team to keep the pricing manual and sign program current.
• Finalize and approve weekly work schedule for pricing associates.
• Write and execute weekly department schedule based on department needs.
• Document violations of company policies/procedures by pricing associates and conduct appropriate corrective action.
• Hold department managers and vendors accountable for meeting pricing standards.
• Work directly with department manager and Store Director to ensure Standard Operating Plans are executed.
• Review verification results weekly to determine where gaps may exist.
• Address incorrect stocking issues with corresponding department manager.
• Communicate results to Pricing Support Team.
• Assist guests with finding items on the sales floor.
• Address guest concerns and resolve issues when a guest is not satisfied.
• Use Boomerang Basics to coach and develop team members, and prepare associates for advancement.
• Contribute to overall cleanliness of the department by picking up, organizing, and cleaning work areas.
• Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice for occasional absences.

Requirements

• High School Education or equivalent combination of education and experience.
• Ability to deal tactfully and effectively with customers and all personnel.
• Good oral and written communication skills and the ability to handle situations.
• Basic knowledge in computer functions and Microsoft Suite products; including Outlook, Excel, and Word.
• Ability to stand for long periods of time.
• Requires fine finger and broad manual dexterity.
• Requires frequent bending at or below waist level, kneeling and reaching above shoulder level.
• Ability to lift up to 25 pounds on an occasional basis.
• Occasional exposure to extreme temperatures.

Skills

• SMS pricing software
• pricing handhelds
• Nexgen 365
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word

Location

• New London, WI

Work Type

• Full-Time

Education Level

• High School Education or equivalent

Benefits

• 15% associate discount on grocery purchases for self and immediate household
• Weekly Pay
• Premium Pay on Sundays and select holidays
• Time and a half on Sundays and select holidays for full-time associates
• Two-Week Advanced Scheduling
• Vision Insurance
• Two Dental Coverage Options
• 3 weeks of paid parental leave
• Fitness reimbursement program
• Employee Assistance Program (EAP)
• LEAPCare Care Coaches
• 401(k) with annual discretionary match

About the Company

• Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value.
• Operates over 40 full-service supermarkets across Wisconsin.
• Prioritizes associates, reflected in daily interactions, guest treatment, and extensive associate benefits and programs.

Equal Opportunity

• Festival Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all.
• Dedicated to building a top-notch team of skilled, experienced and service-oriented associates.
• Believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens its ability to serve guests and communities.
• Seeks to recruit, develop, and retain the most talented people.